From 16 June 2025, we’ve upgraded our Home Fibre plans. These changes are now live, but while some documents on this site may still reference the old plan names, rest assured, the new speeds apply. Find out more.
Significant growth in cloud computing and rapidly increasing demands for high powered computing at the edge is driving a need for data centres to provide low latency delivery of content, cloud and other applications.
The Network Events Portal and API have been developed to deliver dedicated and increased visibility of detailed and customer specific information about Chorus planned and unplanned network events and the impact these may have on Chorus provided services. The Portal and API are in addition to the current Network Events email notifications that you receive.
Critical Response allows you to offer enhanced levels of service to the normal restoration process for your larger customers. It enables service restoration faster than our BAU processes. We will respond within two hours, 24/7.
Service Performance Manager (SPM) is a powerful range of diagnostic and troubleshooting tools. This allows you to resolve a range of end user problems, at that first phone call - without having to contact us.
Our coverage maps give you access to detailed information on the availability of our access services and location of network elements.
You can compare different areas, use design tools and download information to help you shape your marketing and network investment plans.
Our Coverage Maps provide you with information on:
Online Order and Tracking (OO&T) provides a browser-based interface so you can order our products and services for your customers. OO&T manages the life-cycle of the order provisioning and fulfilment processes and provides a link between our provisioning team and yours.
