Critical Response
Critical Response allows you to offer enhanced levels of service to the normal restoration process for your larger customers. It enables service restoration faster than our BAU processes. We will respond within two hours, 24/7.
Service Performance Management
Service Performance Manager (SPM) is a powerful range of diagnostic and troubleshooting tools. This allows you to resolve a range of end user problems, at that first phone call - without having to contact us.
Chorus Coverage Maps
Our coverage maps give you access to detailed information on the availability of our access services and location of network elements.
You can compare different areas, use design tools and download information to help you shape your marketing and network investment plans.
Our Coverage Maps provide you with information on:
Online Ordering & Tracking
Online Order and Tracking (OO&T) provides a browser-based interface so you can order our products and services for your customers. OO&T manages the life-cycle of the order provisioning and fulfilment processes and provides a link between our provisioning team and yours.
To help you target multiple dwelling units we're providing a list of all addresses where fibre has passed and fibre is therefore available. The addresses will be grouped in the following class types:
- Class 1 - (2 - 6 addresses)
- Class 2 - (7 - 12 addresses)
- Class 3 - (13 - 32 addresses)
- Class 4 - (33+ addresses)
- Class 5 - (new property development)
- Class 6 - (buildings)
These addresses will also include those with a current copper connection and those that have no connection on our network. We’ll update this list regularly.
Related reports & resources
Chorus Portal Extract NADB file – UFB1 and 2 (includes 2+) information under ‘Product_Zone_Type’ data column
Address with TUI
Interpreting network and location information
ONT status at address report