Service Performance Manager (SPM) is a powerful range of diagnostic and troubleshooting tools. This allows you to resolve a range of end user problems, at that first phone call - without having to contact us.
To troubleshoot an end user’s fault you will need to:
- Verify the line to ensure you’re the service provider
- Confirm the current state of the services on the line via the Line State Diagnostic (LSD) test. This test will run automatically once the line has been verified
- Select a test from the options provided once the LSD test is completed. This list will vary depending on the billing number/service number and services that have been provisioned on the line. For information on running each test see the following service groupings:
- Broadband and data
- Baseband IP