Service Performance Management

Service Performance Manager (SPM) is a powerful range of diagnostic and troubleshooting tools. This allows you to resolve a range of end user problems, at that first phone call - without having to contact us.

Note: Testing functionality will be removed from SPM on 7 February 2025. All testing functions that were provided by SPM are now deployed in the Assurance Website for RSP’s. Please use https://assurance.chorus.co.nz/ for your testing and fault logging functions (copper but also fibre).

PSTN/Voice actions such as Mailbox Management and Call Diverts will still be available.

To troubleshoot an end user’s fault you will need to:

• Verify the line to ensure you’re the service provider
• Confirm the current state of the services on the line via the Line State Diagnostic (LSD) test. This test will run automatically once the line has been verified
• Select a test from the options provided once the LSD test is completed. This list will vary depending on the billing number/service number and services that have been provisioned on the line. For information on running each test see the following service groupings:
  • POTS/PSTN
  • Broadband and data
  • Baseband IP

To access SPM, log in via your Chorus Active Directory login here.