We’ve Boosted! What this means for you

From 16 June 2025, we’ve upgraded our Home Fibre plans. These changes are now live, but while some documents on this site may still reference the old plan names, rest assured, the new speeds apply. Find out more.

Feedback

Fibre Ordering

Processes

Getting Started Architecture Processes Web services Help & support FAQs

Back

Our B2B Web Services support a range of business processes for each service group.

Click on the links to review the business process details.

Location

BIC001: Query Address or Location

Product

BIC002: Query Product Offer Availability

BIC008: Request Site Information

Appointment

BIC004: Query Appointment Availability

BIC005: Request Appointment Reservation

Fulfilment

BIC003: Query Order Feasibility

BIC101: Customer Creates Order

BIC102: Supplier Amends Order

BIC105: Customer Amends Order

BIC108: SupplierNotifiesCustomerOrderInformationRequired

BIC113: Customer Requests Order Information

BIC116: Supplier Notifies of Order Cost Variation

BIC106-BIC110: Supplier Reschedules Order Appointment

BIC109: Customer Reschedules Order Appointment

BIC104: Supplier Cancels Order

BIC103: Customer Cancels Order

BIC114: Supplier Notifies Losing Customer of Transfer (Relinquish)

Assurance

No process specifications currently available