US30 |
As an LFC I want a pre-qualification to be completed before the Service Provider submits a service request so that I can manage the order process. |
SC30.01 |
Service Provider is prevented from submitting a service request without having previously completed a pre-qualification. |
SC30.02 |
Whereamanualpre-qualificationis required,theServiceProviderispreventedfrom submitting a service request without the manual pre-qualification template being completed. |
US31 |
As a Service Provider I want to place a Service Request via the BSS/OSS so I can save cost and time. |
SC31.01 |
Service Provider can submit a service request via the SSP. |
SC31.02 |
Service Provider can submit a service request via the B2B. |
US34 |
As a Service Provider I don’t want to have to re-enter any information that comes from the pre-qualification so I can save time when placing a service request order. |
SC34.03 |
ServiceProvider can submit key related to the previous transaction when submitting a service request via the B2B so they don’t have to submit the whole address. |
US35 |
As a Service Provider I want to be able to add my own reference ID to a Service Request order so that I can easily match the order with orders in my own systems. |
SC35.01 |
Service Provider can enter a Service Provider Order Reference ID when submitting a service request via the B2B and/or SSP. |
SC35.02 |
Service Provider can enter any letter, number or punctuation key. |
US36 |
As the LFC I want to collect all relevant information on the “New” or “Modify” service request so I can manage the order effectively. |
SC36.01 |
Service Provider provides the name of the staff member logging the service request. This field is mandatory. |
SC36.02 |
Service Provider provides the name of the staff member logging the service request. This field is mandatory. |
SC36.03 |
Service Provider provides the phone number of the staff member logging the service request. This field is mandatory. |
SC36.04 |
Service Provider can enter the Business Name of the End Customer of the service order. This field is optional. |
SC36.05 |
Service Provider enters the contact name of the End Customer of the service order. This field is optional. |
SC36.06 |
Service Provider provides the phone number of the End Customer of the service order. This field is optional. |
SC36.07 |
Service Provider provides an alternate phone number of the End Customer of the service order. This field is optional. |
SC36.08 |
Service Provider provides the Site Contact Name for the service order. This field is mandatory. |
SC36.09 |
Service Provider provides the Site Contact Number for the service. This field is mandatory. |
SC36.10 |
Service Provider can specify the preferred connection date. |
SC36.11 |
ServiceProvider can specifyAM orPM as the preferred installation time on the connection date. |
SC36.12 |
Service Provider can specify a preferred installation time on the connection date. |
SC36.13 |
Service Provider can complete an additional notes field if required to alert to site specific requirements and health and safety issues. This field is optional. |
SC36.14 |
Service Provider can specify the preferred ETP installation location. |
SC36.15 |
Service Provider can specify the preferred ONT installation location. |
SC36.16 |
Service Provider must specify the product required. |
SC36.17 |
Service Provider can specify additional products or services required. |
SC36.21 |
Service Provider can specify the UNI VLAN. |
SC36.22 |
Service Provider can enter the Service ID. NOTE: This field is a mandatory requirement when it is a “modify” service request. |
SC36.23 |
Service Provider can provide the name and contact details of the nominated primary contact person within their organisation to be contacted about the service request |
SC36.24 |
Service Provider can provide the name and contact details of the nominated person within their organisation to be contacted about escalations regarding the service request. |
US37 |
As the LFC I want to limit the products the Service Provider can order to only those which they have been authorised to order so I can avoid processing of invalid service requests. |
SC37.02 |
The Service Provider can only select products which they are certified for |
SC37.03 |
The Service Provider can only select products for which a valid POI and Backhaul exist for the specified site. |
US41 |
As a Service Provider I want to be able to inform the LFC that specific orders for services are related to each other so that the LFC build is managed to meet Customer expectations. |
SC41.01 |
The LFC has an agreed process for the Service Provider to notify them that a service is related to another service. |
US43 |
As a Service Provider I want to be able to book an appointment for when the LFC is going to perform a site visit so that I can inform the Customer that they need to be at home on that day. |
SC43.01 |
The Service Provider can specify the preferred date and time of the site visit. |
US44 |
As the Service Provider I want to be able to request a service order be fast-tracked so that I can coordinate complex installs with more flexibility. |
SC44.01 |
The LFC has an approved process for fast-tracking a service request. |
SC44.03 |
The Service Provider can notify the LFC of the preferred installation date. |
US53 |
As a Service Provider I want to be kept informed if an installation will not be completed on RFS date so I can ensure a contingency plan can be activated if necessary. |
SC53.04 |
Service Provider can nominate the person (or persons) to be contacted when an RFS date is to be rescheduled with the End Customer. |
US58 |
As the LFC I want to collect any information on the “Relinquish” service requested so I can manage the order effectively. |
SC58.01 |
Service Provider provides the name of the staff member logging the service request. This field is mandatory. |
SC58.02 |
Service Provider provides the phone number of the staff member logging the service request. This field is mandatory. |
SC58.03 |
Service Provider can enter the Business Name of the End Customer of the service order. This field is optional. |
SC58.04 |
Service Provider enters the contact name of the End Customer of the service order. This field is optional. |
SC58.05 |
Service Provider provides the phone number of the End Customer of the service order. This field is optional. |
SC58.06 |
Service Provider provides an alternate phone number of the End Customer of the service order. This field is optional. |
SC58.07 |
Service Provider provides the Site Contact Name for the service order. This field is mandatory. |
SC58.08 |
Service Provider provides the Site Contact Number for the service. This field is mandatory. |
SC58.09 |
Service Provider can specify the preferred relinquishment date. |
SC58.10 |
ServiceProvider can specifyAM orPM as the preferred relinquishment time on the connection date. |
SC58.11 |
Service Provider can specify a preferred relinquishment time on the connection date. |
SC58.12 |
Service Provider can complete an additional notes field if required to alert to site specific requirements and health and safety issues. This field is optional. |
SC58.13 |
Service Provider must enter the Service ID. |
SC58.14 |
ServiceProvider can provide the name and contact details of the nominated primary contact person within their organisation to be contacted about the service request. |
SC58.15 |
ServiceProvider can provide the name and contact details of the nominated person within their organisation to be contacted about escalations regarding the service request. |
US65 |
As the LFCI want to know which type of service request theServiceProviderrequires so I can tailor the information I require. |
SC65.01 |
Service Provider can specify the type of service request from a list containing: New, Modify, Relinquish |
US66 |
As a Service Provider I want to be able to make changes to the mapping of services to handover points so that I can manage handover capacity and network elements. |
SC66.02 |
The LFC has an approved process for re-mapping services to different handover points on request from a Service Provider. |
US401 |
As a Gaining Service Provider I want to know the LFC product instance ID of the service instance that the end customer wishes to transfer from the Losing Service Provider, so that I can identify the correct service/s to transfer. |
SC401.01 |
Every product instance provided by an LFC to an end user premise has a unique identifier (unique by LFC). |
US406 |
As a Service Provider I want to be able to indicate to the LFC exactly which resources I wish to transfer so that only the services I have requested are transferred and none are left behind. |
SC406.01 |
The UFB services specified in the Transfer Service Request are transferred to the requested Service Provider point of interconnect. |
SC406.02 |
The Service Provider uses the Product Instance Id to specify which service is to be transferred. |
US407 |
As an LFC I want the Gaining Service Provider to provide the agreed set of information in a Transfer Request so that I have sufficient information to action the request. |
SC407.01 |
Gaining Service Provider provides the Product Instance ID of each product instance to be transferred. |
SC407.02 |
Gaining Service Provider specifies the Product Offering(s) that they wish to have activated in place of the product instance(s) to be transferred. |
SC407.03 |
Gaining Service Provider provides the Place ID where the new offering(s) is/are to be activated. |
SC407.04 |
Gaining Service Provider provides the RFS date/time that the transfer is to be actioned. |
SC407.05 |
Gaining Service Provider provides the billing account ID that the Losing Service Provider bills the End Customer for the product instance that is to be transferred. |
US410 |
As a Gaining Service Provider I want to be able to specify, when requesting service activation, that it is a Transfer so that the End customer is not left without service while transferring from one Service Provider to another. Note: This USonly applies when no secondary services exist at that location. |
SC410.01 |
The LFC provides a mechanism to indicate that a request relates to a transfer. |
SC410.04 |
Only those access services that are requested to be transferred are actually transferred. |