Fibre Ordering

Process Pre-conditions

You are reserving an appointment for a site visit where the bookable indicator is True and the order has not been created. You have executed BIC004: Query Appointment Availability and retrieved the available Appointment Time Slots.

Process Post-conditions

The Appointment Time Slot is reserved and an AppointmentSlot id is returned.

Refer to the Exception Codes table for error details.

Reservation Expiry Timeframe

The appointment reservation triggers an expiration timer of 30 minutes. If the appointment is not confirmed within this time, using the Create Order service, the reservation will expire.

Update Existing Appointment Costs

Appointments rescheduled after 3pm, during the business day before they due to commence, may be subject to additional charges.

Calculating Lead-time

The service will return available Appointment TimeSlots as a morning or an afternoon slot. The dates, where appointments are available, will begin:

• the following business day, if the request is submitted during business hours.
• the second business day, if the request is submitted out of business hours, e.g. weekends, holidays or after 5pm during a business day.

The following table shows the appointment types and the associated Lead-times.

Inter-Appointment Lead-time

An Inter-Appointment is where more than one appointment is required for related changes at a site. For example, a site may require Scope and Install appointments.

The Order Feasibility query will return a Site id for each appointment type and you are required to book an appointments for each of them, using the appropriate Inter-Appointment Lead-times.

The inputFilterParameter provides the option of choosing a search criteria that returns only the Appointment time slots which comply with the Inter-Appointment Lead-time rules.

In cases where multiple appointments are required for an Order, you may need to sequence your Reserve Appointment Requests to avoid failing one or more of the validation rules.

Example:

You have a Scope appointment reserved for 30 June 2015 and an associated Install appointment reserved 3 July 2015, for a residential customer.

They ask you to reschedule the Scope appointment to 3 July 2015. The Lead-time validation rules prevent you from changing the Scope appointment to 3 July, until you have rescheduled the Install appointment.

Step 1 – Confirm that there are Scope Appointment Time Slots available for 3 July

Use the Query Appointment Availability to request a list of available Scope Appointments Time Slots, use:

• FilterParameter APPOINTMENT_RANGE - startDateTime 3 July 2015  
• FilterParameter VALIDATE_INTER_APPOINTMENT_LEADTIME -No.

This will return a list of Appointment Time Slots ignoring the appointment Lead-time rules. If there is an available time slot for 3 July, reschedule the Install appointment to or after 8 July 2015.

Step 2 – Reschedule the Install Appointment

Use the Query Appointment Availability to request a list of available Install Appointment Time Slots from 8 July 2015.

• Reschedule the Install Appointment to or after 8 July 2015.

Step 3 – Reschedule the Scope Appointment

• Reschedule the Scope Appointment to 3 July 2015.

The Exception Codes table lists the exceptions that may be returned by this service.

For a full list of exception codes and their meanings see B2B Exception Codes.

The following table describes the use cases that support this business process.

Click on the scenario link to view the XML sample.

Use Case Exceptions

The following table describes the use case exceptions that support this business process.

Click on the scenario link to view the XML sample.

Request and Response Success Criteria

This section provides a list of the User Story References that we have met in this business process, as defined by the Ultra-Fast Broadband BSS / OSS Business Interaction Framework.

The document is available from:

Refer to the TCF website for documentation.