Feedback

CTMP 16th Sep 24 - 22nd Sep 24.pdf

NGA lead time report (Excel)

NGA lead time report (PDF)

5th Generation GPON ONT introduction

We're introducing a new 5th Gen GPON ONT (model type 500) that will become our new standard ONT for core NGA connections

Overview
  1. Major projects
  2. 5th Generation GPON ONT introduction

Overview

We have received an ‘end of sale’ notice from Nokia for the type 400 GPON ONT as its manufacture will soon cease. We have placed a final order which is forecast to meet demand up to November 2025. This new 5th Gen GPON ONT (model Type 500) will become our new standard ONT for core NGA connections.

The type 500 ONT will ensure customers can continue to enjoy the benefits of fibre connectivity well after the type 400 ONT is no longer available.    ​

We can now confirm that the new 5th Gen GPON ONT is the Zyxel PX5301.

5th Gen GPON ONT

Quick find

Timeline and approach

Consultations on the new ONTs took place near the end of 2024, during which we gathered and discussed your feedback.​

RSP ONT Testing will begin in May 2025 and run through to launch.​ Current forecasts put our launch in July 2025.

26 June 2024

Consultation opens

Consultation is open until 24 October 2024. Please provide feedback via our feedback form or contact your account team to arrange a meeting to discuss further.

23/24 July 2024

RSP Workshop 1

Chorus intends to run workshops to keep you up to date on how we progress through this project. These will cover your feedback, ONT capabilities, rollout plan, testing, mounting and the customer experience, etc.

October 2024

ONT test plan provided to RSPs

Chorus will provide the test plan for the new ONT.

October 2024

RSP Workshop 2

Chorus present the selected ONT model based on requirements and feedback.

24 October 2024

Consultation closes

Consultation closes and feedback will be provided.

October 2024

Notice of LFC Equipment Change

Notice of LFC Equipment Change

Feb 2025​

Label design workshop​

Chorus workshop to look at the design of the labels for the new ONTs.​

Mar 2025​

Select a new ONT​

2025​

Service company training​

Documentation updated and training rolled out to service companies on the new ONT.​

May 2025​

RSP testing via CCIL lab​

RSPs will be able to test the new ONT on the correct software version in CCIL and labs.​

Mid 2025​

RSP readiness check​

Confirmation with RSPs that you are ready for the 2nd Gen XGS (Hyperfibre) ONT to start being installed in the production network.​

Jul 2025​

Expected introduction of 5th Gen GPON ONT

Large scale deployment of 5th Gen ONT expected to commence.

What’s next

What’s next

What’s next

Consultation begins with a feedback form and workshops in which we will work through feedback, requirements and ONT selection.

Resources

  • RSP GPON ONT (Type 500) workshop overview pack
    22/08/2024| PDF| Log in to download
  • 5th Gen ONT Network Test Plan (ext1)
    14/10/2024| PDF| Log in to download
  • RSP GPON ONT (Type 500) workshop 2 webpack
    25/10/2024| PDF| Log in to download

Frequently asked questions

More change initiatives View All

01/03/2023

Copper withdrawal in fibre areas

05/09/2022

2nd Generation XGS (Hyperfibre) ONT Introduction

11/10/2022

Fibre Connect APIs

Malls

  1. Home
  2. Checklists
  3. Malls

Overview

A large building or complex containing numerous stores, boutiques, and often restaurants, typically with surrounding outdoor parking space.

Providing connectivity to large buildings can be challenging due to intricate building layouts and designs, existing infrastructures, aesthetic and safety priorities, and site contact availability. Ideally, we should set expectations with customers that additional information may be required to ensure successful fiber installation.

Malls checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Does our technician need to go through a Health & Safety induction or accreditation?

If yes, can you please provide links, videos and documents that the tech needs to complete ahead of site visit?

Can scope and/or install be completed during business hours?

If not, please advise preferred timings, if you require after hours support or a hot cutover? *We cannot commit to specific timings best efforts will be made to accommodate.

Does the customer have any site-specific requirements we should be aware of ahead of site visit? *Typically, cells sites require a stand over

Site contact responsibilities * The specific responsibilities may vary depending on site.

Store Owner/Manager: 

  • Understand the installation process.
  • Designate a contact person if absent.
  • Advise on the ONT location. 

Building Manager: 

  • Authorise the installation and permits.
  • Grant technician access to the site.

Do we require Security on site?

  • Do you have special requirements for technician prior to site visit?
  • Do we need coordination of technician and security
  • Do we need site escort required
    • If yes, please arrange in line with scheduled install dates

Please provide building name, location and GPS coordinates for ONT installation?

Location and GPS coordinates

Exact location is required to ensure fibre is delivered to the desired location any distinguishing landmarks will be helpful.

Health & Safety induction

A health and safety induction is a process that introduces workers and visitors to site safety requirements before they enter the premises. Please let us know if this needs to be completed prior to the scheduled appointment and what is required.

Accreditation

Technician may need to obtain official approval to access these site, please clearly advise what these are ahead of scheduled date.

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

Hot cutover

Hot cutover refers to a migration strategy where the transition from an old connection to a new one happens in a single, uninterrupted event.

Stand over

A person who needs to over see the ONT or Fibre Box installation.

Large Sites – MDUs and Campus

  1. Home
  2. Checklists
  3. Large Sites – MDUs and Campus

Overview

Large Site consisting of multiple building (e.g., University, Arcades, Kiosks, Supermarkets, Sub leased sites, Retirement village comms rooms)

Providing connectivity to large complex sites can be challenging due to intricate building layout and design, existing infrastructures, aesthetic & safety priorities and site contact availability. Ideally, it would help if we could set expectation to the customer that additional information might be required of them to make the fibre installation a success.

Large Sites – MDUs and Campus checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Do our technicians need to go through Health & Safety induction or accreditation?

If yes, can you please provide links, videos and documents that the tech needs to complete ahead of site visit?

Is the site contact person is someone who

  • Has authority to sign off on the installation
  • Understands what is required
  • Knows where the ONT is or will be terminated
  • Can provide the technician access to complete the scope and install

If not, please ensure the site contact arranges this with the building manager and/or property manager on scheduled dates

Can scope and/or install be completed during business hours?

If not, please advise preferred timings, if you require after hours support or a hot cutover? *We cannot commit to specific timings best efforts will be made to accommodate.

Does the customer have any site-specific requirements we should be aware of ahead of site visit? *Typically, cells sites require a stand over

Please provide building name, location and GPS coordinates for ONT installation?

Do we require Security on site?

  • Do you have special requirements for technician prior to site visit?
  • Do we need coordination of technician and security
  • Do we need site escort required
    • If yes, please arrange in line with scheduled install dates

Health & Safety induction

A health and safety induction is a process that introduces workers and visitors to site safety requirements before they enter the premises. Please let us know if this needs to be completed prior to the scheduled appointment and what is required.

Accreditation

Technician may need to obtain official approval to access these site, please clearly advise what these are ahead of scheduled date.

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

Hot cutover

Hot cutover refers to a migration strategy where the transition from an old connection to a new one happens in a single, uninterrupted event.

Stand over

A person who needs to over see the ONT or Fibre Box installation.

Government departments

  1. Home
  2. Checklists
  3. Government departments

Overview

These sites are typically owned and operated by a government entity. Examples include hospitals, councils, WINZ, and IRD offices.

Providing connectivity to government departments can be challenging due to the highly sensitive information handled on-site. Strict requirements and approval processes must be followed. Please communicate these requirements ahead of the scheduled date.

Government departments checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Does our technician need to go through a Health & Safety induction?

If yes, please provide relevant documentation the technician needs to complete ahead of site visit.

Is the site contact person is someone who

  • Has authority to sign off on the installation
  • Understands what is required
  • Knows where the ONT is or will be terminated
  • Can provide the technician access to complete the scope and install

If not, please ensure the site contact arranges this with the building manager and/or property manager on scheduled dates

Can scope and/or install be completed during business hours?

If not, please advise preferred timings. *We cannot commit to specific timings best efforts will be made to accommodate.

Does the customer have site-specific requirements we should be aware of? *E.g. Is there a deadline for this site? If yes, please provide the date and outline the consequences of missing it.

Is security required on site?

  • Are there any special requirements that need to be met prior to site visit?
  • Is coordination of technician and security required?
  • Is a site escort required?

If yes, please arrange in line with scheduled install dates

Health & Safety induction

A health and safety induction is a process that introduces workers and visitors to site safety requirements before they enter the premises. Please let us know if this needs to be completed prior to the scheduled appointment and what is required.

 

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

 

Heritage & Cultural buildings

  1. Home
  2. Checklists
  3. Heritage & Cultural buildings

Overview

Heritage and cultural buildings hold significant historical, cultural, or architectural value. These buildings are preserved and protected due to their importance in representing the heritage and culture of a community or nation

Providing connectivity to Heritage & Cultural Buildings can be challenging due to the strict requirements for preserving and protecting the original structure of the building. Ideally, required consents should be obtained and any site-specific requirements should be communicated before the scheduled date

Heritage & Cultural buildings checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Is the site contact person is someone who

  • Has authority to sign off on the installation
  • Understands what is required
  • Knows where the ONT is or will be terminated
  • Can provide the technician access to complete the scope and install

If not, please ensure the site contact arranges this with the building manager and/or property manager on scheduled dates

Does the customer have site-specific requirements we should be aware of? *E.g. Is there a deadline for this site? If yes, please provide the date and outline the consequences of missing it.

Is a geologist or arborist required?

Do we need to gain any cultural or site auth approval?

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

Cell sites

  1. Home
  2. Checklists
  3. Cell sites

Overview

Cell sites are usually towers, that holds equipment needed to transmit and receive cellular signals

Providing connectivity to cell sites can be challenging due to the public's reliance on mobile connectivity, remote locations, and stringent security and health and safety requirements. Each site is unique, so please ensure you understand and communicate any special requirements before the scheduled appointment.

Cell sites checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Does our technician need to go through a Health & Safety induction or accreditation?

If yes, please provide relevant documentation the technician needs to complete ahead of site visit.

Is the site contact person is someone who

  • Has authority to sign off on the installation
  • Understands what is required
  • Knows where the ONT is or will be terminated
  • Can provide the technician access to complete the scope and install

If not, please ensure the site contact arranges this with the building manager and/or property manager on scheduled dates

Can scope and/or install be completed during business hours?

If not, please advise preferred timings, if you require after hours support or a hot cutover? *We cannot commit to specific timings best efforts will be made to accommodate.

Does the customer have any site-specific requirements we should be aware of ahead of site visit? *e.g. Is a stand over required or is there a deadline for this site? If yes, please provide the date and outline the consequences of missing it.

Please provide building name, location and GPS coordinates for ONT installation?

Has the cabinet been installed

  • If yes, please continue
  • If not, will the cabinet be ready in 3 months?
    • If yes, please submit order and provide estimated completion date of the cabinet and site plans
    • If not, please submit order closer to time

Is the site difficult to reach?

If yes, please advise why and confirm if any special equipment or machinery will be required to access the site?

Is security required on site?

  • Are there any special requirements that need to be met prior to site visit?
  • Is coordination of technician and security required?
  • Is a site escort required?

If yes, please arrange in line with scheduled install dates

Location and GPS coordinates

Exact location is required to ensure fibre is delivered to the desired location any distinguishing landmarks will be helpful.

Health & Safety induction

A health and safety induction is a process that introduces workers and visitors to site safety requirements before they enter the premises. Please let us know if this needs to be completed prior to the scheduled appointment and what is required.

Accreditation

Technician may need to obtain official approval to access these site, please clearly advise what these are ahead of scheduled date.

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

Hot cutover

Hot cutover refers to a migration strategy where the transition from an old connection to a new one happens in a single, uninterrupted event.

Stand over

A person who needs to over see the ONT or Fibre Box installation.

Fire & Emergency centres

  1. Home
  2. Checklists
  3. Fire & Emergency centres

Overview

Fire and Emergency centres are facilities responsible for responding to fires, medical emergencies, and other disasters.

Providing connectivity to fire and emergency centres can be challenging due to their critical reliance on communication for public safety during emergencies and their high security levels. Each site has unique and strict requirements that must be met before any scheduled appointment.

Fire & Emergency centres checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Does our technician need to go through a Health & Safety induction or accreditation?

If yes, please provide relevant documentation the technician needs to complete ahead of site visit.

Is the site contact person is someone who

  • Has authority to sign off on the installation
  • Understands what is required
  • Knows where the ONT is or will be terminated
  • Can provide the technician access to complete the scope and install

If not, please ensure the site contact arranges this with the building manager and/or property manager on scheduled dates

Can scope and/or install be completed during business hours?

If not, please advise preferred timings, if you require after hours support or a hot cutover? *We cannot commit to specific timings best efforts will be made to accommodate.

Does the customer have any site-specific requirements we should be aware of ahead of site visit? *e.g. Is a stand over required or is there a deadline for this site? If yes, please provide the date and outline the consequences of missing it.

Is security required on site?

  • Are there any special requirements that need to be met prior to site visit?
  • Is coordination of technician and security required?
  • Is a site escort required?

If yes, please arrange in line with scheduled install dates

Health & Safety induction

A health and safety induction is a process that introduces workers and visitors to site safety requirements before they enter the premises. Please let us know if this needs to be completed prior to the scheduled appointment and what is required.

Accreditation

Technician may need to obtain official approval to access these site, please clearly advise what these are ahead of scheduled date.

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

Hot cutover

Hot cutover refers to a migration strategy where the transition from an old connection to a new one happens in a single, uninterrupted event.

Stand over

A person who needs to over see the ONT or Fibre Box installation.
Subscribe to