We’ve Boosted! What this means for you

From 16 June 2025, we’ve upgraded our Home Fibre plans. These changes are now live, but while some documents on this site may still reference the old plan names, rest assured, the new speeds apply. Find out more.

Close
Feedback

Malls

  1. Home
  2. Checklists
  3. Malls

Overview

A large building or complex containing numerous stores, boutiques, and often restaurants, typically with surrounding outdoor parking space.

Providing connectivity to large buildings can be challenging due to intricate building layouts and designs, existing infrastructures, aesthetic and safety priorities, and site contact availability. Ideally, we should set expectations with customers that additional information may be required to ensure successful fiber installation.

Malls checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Does our technician need to go through a Health & Safety induction or accreditation?

If yes, can you please provide links, videos and documents that the tech needs to complete ahead of site visit?

Can scope and/or install be completed during business hours?

If not, please advise preferred timings, if you require after hours support or a hot cutover? *We cannot commit to specific timings best efforts will be made to accommodate.

Does the customer have any site-specific requirements we should be aware of ahead of site visit? *Typically, cells sites require a stand over

Site contact responsibilities * The specific responsibilities may vary depending on site.

Store Owner/Manager: 

  • Understand the installation process.
  • Designate a contact person if absent.
  • Advise on the ONT location. 

Building Manager: 

  • Authorise the installation and permits.
  • Grant technician access to the site.

Do we require Security on site?

  • Do you have special requirements for technician prior to site visit?
  • Do we need coordination of technician and security
  • Do we need site escort required
    • If yes, please arrange in line with scheduled install dates

Please provide building name, location and GPS coordinates for ONT installation?

Location and GPS coordinates

Exact location is required to ensure fibre is delivered to the desired location any distinguishing landmarks will be helpful.

Health & Safety induction

A health and safety induction is a process that introduces workers and visitors to site safety requirements before they enter the premises. Please let us know if this needs to be completed prior to the scheduled appointment and what is required.

Accreditation

Technician may need to obtain official approval to access these site, please clearly advise what these are ahead of scheduled date.

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

Hot cutover

Hot cutover refers to a migration strategy where the transition from an old connection to a new one happens in a single, uninterrupted event.

Stand over

A person who needs to over see the ONT or Fibre Box installation.

Large Sites – MDUs and Campus

  1. Home
  2. Checklists
  3. Large Sites – MDUs and Campus

Overview

Large Site consisting of multiple building (e.g., University, Arcades, Kiosks, Supermarkets, Sub leased sites, Retirement village comms rooms)

Providing connectivity to large complex sites can be challenging due to intricate building layout and design, existing infrastructures, aesthetic & safety priorities and site contact availability. Ideally, it would help if we could set expectation to the customer that additional information might be required of them to make the fibre installation a success.

Large Sites – MDUs and Campus checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Do our technicians need to go through Health & Safety induction or accreditation?

If yes, can you please provide links, videos and documents that the tech needs to complete ahead of site visit?

Is the site contact person is someone who

  • Has authority to sign off on the installation
  • Understands what is required
  • Knows where the ONT is or will be terminated
  • Can provide the technician access to complete the scope and install

If not, please ensure the site contact arranges this with the building manager and/or property manager on scheduled dates

Can scope and/or install be completed during business hours?

If not, please advise preferred timings, if you require after hours support or a hot cutover? *We cannot commit to specific timings best efforts will be made to accommodate.

Does the customer have any site-specific requirements we should be aware of ahead of site visit? *Typically, cells sites require a stand over

Please provide building name, location and GPS coordinates for ONT installation?

Do we require Security on site?

  • Do you have special requirements for technician prior to site visit?
  • Do we need coordination of technician and security
  • Do we need site escort required
    • If yes, please arrange in line with scheduled install dates

Health & Safety induction

A health and safety induction is a process that introduces workers and visitors to site safety requirements before they enter the premises. Please let us know if this needs to be completed prior to the scheduled appointment and what is required.

Accreditation

Technician may need to obtain official approval to access these site, please clearly advise what these are ahead of scheduled date.

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

Hot cutover

Hot cutover refers to a migration strategy where the transition from an old connection to a new one happens in a single, uninterrupted event.

Stand over

A person who needs to over see the ONT or Fibre Box installation.

Government departments

  1. Home
  2. Checklists
  3. Government departments

Overview

These sites are typically owned and operated by a government entity. Examples include hospitals, councils, WINZ, and IRD offices.

Providing connectivity to government departments can be challenging due to the highly sensitive information handled on-site. Strict requirements and approval processes must be followed. Please communicate these requirements ahead of the scheduled date.

Government departments checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Does our technician need to go through a Health & Safety induction?

If yes, please provide relevant documentation the technician needs to complete ahead of site visit.

Is the site contact person is someone who

  • Has authority to sign off on the installation
  • Understands what is required
  • Knows where the ONT is or will be terminated
  • Can provide the technician access to complete the scope and install

If not, please ensure the site contact arranges this with the building manager and/or property manager on scheduled dates

Can scope and/or install be completed during business hours?

If not, please advise preferred timings. *We cannot commit to specific timings best efforts will be made to accommodate.

Does the customer have site-specific requirements we should be aware of? *E.g. Is there a deadline for this site? If yes, please provide the date and outline the consequences of missing it.

Is security required on site?

  • Are there any special requirements that need to be met prior to site visit?
  • Is coordination of technician and security required?
  • Is a site escort required?

If yes, please arrange in line with scheduled install dates

Health & Safety induction

A health and safety induction is a process that introduces workers and visitors to site safety requirements before they enter the premises. Please let us know if this needs to be completed prior to the scheduled appointment and what is required.

 

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

 

Heritage & Cultural buildings

  1. Home
  2. Checklists
  3. Heritage & Cultural buildings

Overview

Heritage and cultural buildings hold significant historical, cultural, or architectural value. These buildings are preserved and protected due to their importance in representing the heritage and culture of a community or nation

Providing connectivity to Heritage & Cultural Buildings can be challenging due to the strict requirements for preserving and protecting the original structure of the building. Ideally, required consents should be obtained and any site-specific requirements should be communicated before the scheduled date

Heritage & Cultural buildings checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Is the site contact person is someone who

  • Has authority to sign off on the installation
  • Understands what is required
  • Knows where the ONT is or will be terminated
  • Can provide the technician access to complete the scope and install

If not, please ensure the site contact arranges this with the building manager and/or property manager on scheduled dates

Does the customer have site-specific requirements we should be aware of? *E.g. Is there a deadline for this site? If yes, please provide the date and outline the consequences of missing it.

Is a geologist or arborist required?

Do we need to gain any cultural or site auth approval?

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

Cell sites

  1. Home
  2. Checklists
  3. Cell sites

Overview

Cell sites are usually towers, that holds equipment needed to transmit and receive cellular signals

Providing connectivity to cell sites can be challenging due to the public's reliance on mobile connectivity, remote locations, and stringent security and health and safety requirements. Each site is unique, so please ensure you understand and communicate any special requirements before the scheduled appointment.

Cell sites checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Does our technician need to go through a Health & Safety induction or accreditation?

If yes, please provide relevant documentation the technician needs to complete ahead of site visit.

Is the site contact person is someone who

  • Has authority to sign off on the installation
  • Understands what is required
  • Knows where the ONT is or will be terminated
  • Can provide the technician access to complete the scope and install

If not, please ensure the site contact arranges this with the building manager and/or property manager on scheduled dates

Can scope and/or install be completed during business hours?

If not, please advise preferred timings, if you require after hours support or a hot cutover? *We cannot commit to specific timings best efforts will be made to accommodate.

Does the customer have any site-specific requirements we should be aware of ahead of site visit? *e.g. Is a stand over required or is there a deadline for this site? If yes, please provide the date and outline the consequences of missing it.

Please provide building name, location and GPS coordinates for ONT installation?

Has the cabinet been installed

  • If yes, please continue
  • If not, will the cabinet be ready in 3 months?
    • If yes, please submit order and provide estimated completion date of the cabinet and site plans
    • If not, please submit order closer to time

Is the site difficult to reach?

If yes, please advise why and confirm if any special equipment or machinery will be required to access the site?

Is security required on site?

  • Are there any special requirements that need to be met prior to site visit?
  • Is coordination of technician and security required?
  • Is a site escort required?

If yes, please arrange in line with scheduled install dates

Location and GPS coordinates

Exact location is required to ensure fibre is delivered to the desired location any distinguishing landmarks will be helpful.

Health & Safety induction

A health and safety induction is a process that introduces workers and visitors to site safety requirements before they enter the premises. Please let us know if this needs to be completed prior to the scheduled appointment and what is required.

Accreditation

Technician may need to obtain official approval to access these site, please clearly advise what these are ahead of scheduled date.

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

Hot cutover

Hot cutover refers to a migration strategy where the transition from an old connection to a new one happens in a single, uninterrupted event.

Stand over

A person who needs to over see the ONT or Fibre Box installation.

Fire & Emergency centres

  1. Home
  2. Checklists
  3. Fire & Emergency centres

Overview

Fire and Emergency centres are facilities responsible for responding to fires, medical emergencies, and other disasters.

Providing connectivity to fire and emergency centres can be challenging due to their critical reliance on communication for public safety during emergencies and their high security levels. Each site has unique and strict requirements that must be met before any scheduled appointment.

Fire & Emergency centres checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Does our technician need to go through a Health & Safety induction or accreditation?

If yes, please provide relevant documentation the technician needs to complete ahead of site visit.

Is the site contact person is someone who

  • Has authority to sign off on the installation
  • Understands what is required
  • Knows where the ONT is or will be terminated
  • Can provide the technician access to complete the scope and install

If not, please ensure the site contact arranges this with the building manager and/or property manager on scheduled dates

Can scope and/or install be completed during business hours?

If not, please advise preferred timings, if you require after hours support or a hot cutover? *We cannot commit to specific timings best efforts will be made to accommodate.

Does the customer have any site-specific requirements we should be aware of ahead of site visit? *e.g. Is a stand over required or is there a deadline for this site? If yes, please provide the date and outline the consequences of missing it.

Is security required on site?

  • Are there any special requirements that need to be met prior to site visit?
  • Is coordination of technician and security required?
  • Is a site escort required?

If yes, please arrange in line with scheduled install dates

Health & Safety induction

A health and safety induction is a process that introduces workers and visitors to site safety requirements before they enter the premises. Please let us know if this needs to be completed prior to the scheduled appointment and what is required.

Accreditation

Technician may need to obtain official approval to access these site, please clearly advise what these are ahead of scheduled date.

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

Hot cutover

Hot cutover refers to a migration strategy where the transition from an old connection to a new one happens in a single, uninterrupted event.

Stand over

A person who needs to over see the ONT or Fibre Box installation.

Police Stations, Spy Bases, Courthouse or Prison

  1. Home
  2. Checklists
  3. Police Stations, Spy Bases, Courthouse or Prison

Overview

Police stations, spy bases, courthouses, and prisons are facilities directly involved in justice and law enforcement, designed to maintain public order

Providing connectivity to police stations, spy bases, courthouses, or prisons can be challenging due to their high security levels. Each site has unique and strict requirements that must be met before any scheduled appointment.

Police Stations, Spy Bases, Courthouse or Prison checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Does our technician need to go through a Health & Safety induction or accreditation?

If yes, please provide relevant documentation the technician needs to complete ahead of site visit.

Is the site contact person is someone who

  • Has authority to sign off on the installation
  • Understands what is required
  • Knows where the ONT is or will be terminated
  • Can provide the technician access to complete the scope and install

If not, please ensure the site contact arranges this with the building manager and/or property manager on scheduled dates

Can scope and/or install be completed during business hours?

If not, please advise preferred timings. *We cannot commit to specific timings best efforts will be made to accommodate.

Does the customer have site-specific requirements we should be aware of? *E.g. Is there a deadline for this site? If yes, please provide the date and outline the consequences of missing it.

Is security required on site?

  • Are there any special requirements that need to be met prior to site visit?
  • Is coordination of technician and security required?
  • Is a site escort required?

If yes, please arrange in line with scheduled install dates

Health & Safety induction

A health and safety induction is a process that introduces workers and visitors to site safety requirements before they enter the premises. Please let us know if this needs to be completed prior to the scheduled appointment and what is required.

Accreditation

Technician may need to obtain official approval to access these site, please clearly advise what these are ahead of scheduled date.

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

Bank Branch

  1. Home
  2. Checklists
  3. Bank Branch

Overview

Bank branch is a physical location where banking is done in person. This does not include automated teller machines (ATMs)

Providing connectivity to bank branches can be challenging due to the heightened security and technology risks associated with these sites. In some cases, bank head office authorisation is required, and coordination with IT and/or security personnel is necessary prior to the scheduled dates.

Bank Branch checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Does our technician need to go through a Health & Safety induction or accreditation?

If yes, please provide relevant documentation the technician needs to complete ahead of site visit.

Is the site contact person is someone who

  • Has authority to sign off on the installation
  • Understands what is required
  • Knows where the ONT is or will be terminated
  • Can provide the technician access to complete the scope and install

If not, please ensure the site contact arranges this with the building manager and/or property manager on scheduled dates

Can scope and/or install be completed during business hours?

If not, please advise preferred timings. *We cannot commit to specific timings best efforts will be made to accommodate.

Does the customer have site-specific requirements we should be aware of? *E.g. Is there a deadline for this site? If yes, please provide the date and outline the consequences of missing it.

Is security required on site?

  • Are there any special requirements that need to be met prior to site visit?
  • Is coordination of technician and security required?
  • Is a site escort required?

If yes, please arrange in line with scheduled install dates

Health & Safety induction

A health and safety induction is a process that introduces workers and visitors to site safety requirements before they enter the premises. Please let us know if this needs to be completed prior to the scheduled appointment and what is required.

Accreditation

Technician may need to obtain official approval to access these site, please clearly advise what these are ahead of scheduled date.

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

Automated Teller Machine (ATM)

  1. Home
  2. Checklists
  3. Automated Teller Machine (ATM)

Overview

Automated Teller Machine (ATM), is a self-service banking terminal. It allows people to perform basic banking transactions without the need for a bank teller.

Providing connectivity to ATMs can be challenging due to technology, security, and financial risks. Unmanned sites can complicate coordination with site contacts and security. For these reasons, head office authorisation and coordination with the property owner where the ATM is installed may be required. Please share any specific requirements ahead of the scheduled date.

 *NOTE: ATM connections are considered smart location connections, however, due to the complexity of connecting ATMs, this checklist, in conjunction with the smart location guidelines, should improve the ordering process

Automated Teller Machine (ATM) checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Does our technician need to go through a Health & Safety induction or accreditation?

If yes, please provide relevant documentation the technician needs to complete ahead of site visit.

Is the site contact person is someone who

  • Has authority to sign off on the installation
  • Understands what is required
  • Knows where the ONT is or will be terminated
  • Can provide the technician access to complete the scope and install

If not, please ensure the site contact arranges this with the building manager and/or property manager on scheduled dates

Can scope and/or install be completed during business hours?

If not, please advise preferred timings. *We cannot commit to specific timings best efforts will be made to accommodate.

Does the customer have site-specific requirements we should be aware of? *E.g. Is there a deadline for this site? If yes, please provide the date and outline the consequences of missing it.

Do we require security on site?

  • Do you have any special requirements for technician prior to site visit?
  • Do we need coordination of technician and security?
  • Do we need site escort required?

If yes, please arrange in line with scheduled install dates

Health & Safety induction

A health and safety induction is a process that introduces workers and visitors to site safety requirements before they enter the premises. Please let us know if this needs to be completed prior to the scheduled appointment and what is required.

Accreditation

Technician may need to obtain official approval to access these site, please clearly advise what these are ahead of scheduled date.

ONT

An ONT, or Optical Network Terminal, is often called a "fibre box." It connects the fibre optic cable from the street to the router, acting as a bridge between the Chorus fibre network and broadband service.

Data centres & Exchanges

  1. Home
  2. Checklists
  3. Data centres & Exchanges

Overview

Facilities that house network equipment and servers this is where data is stored, processed and routed between different networks.

Providing connectivity to Data Centres & Exchanges can be challenging due to the security risks associated to these sites. This checklist will help you prepare by ensuring all additional requirements are met before submitting your order.

Data centres & Exchanges checklist PDF

Keep our checklist handy when communicating with your customers.

Checklist

Use these questions to check with your customer for a smooth process right from the start.

Does our technician need to go through a Health & Safety induction or accreditation?

If yes, please provide relevant documentation the technician needs to complete ahead of site visit?

Do we need a Letter of Authority?

Please provide details of the termination points

Please specify the name of the Data Centre

Will you need approved access request contact?

If yes, please provide the contact details so we can provide techs details once confirmed.

Have you arranged the internal cabling from demarcation point to the data centre termination point?

If not, please arrange prior to submitting the order

Is a site escort required

If yes, please arrange in line with scheduled install dates

Health & Safety induction

A health and safety induction is a process that introduces workers and visitors to site safety requirements before they enter the premises. Please let us know if this needs to be completed prior to the scheduled appointment and what is required.

Accreditation

Technician may need to obtain official approval to access these site, please clearly advise what these are ahead of scheduled date.

Letter of Authority

Letter of Authority is a form (required on some if not all sites) that proves that authority has been gained to access and complete work onsite.

Termination points

Termination Point refers to the location where fibre is connected to the power source.

Demarcation point

Demarcation Point is where the Chorus network ends and customers network begins.
Subscribe to