Copper withdrawal


With a newly built and future-proofed fibre broadband network soon to be available to 87% percent of Kiwis, New Zealand is now less dependent on the copper network for its broadband and phone needs. Starting in 2021, we plan to gradually retire parts of the copper network in areas where fibre is available, starting with a small-scale trial.

We are not planning a mass copper withdrawal. We are adopting a cabinet-by-cabinet approach at a local level - working with you and your customers to transition to fibre.

We will continue to maintain and invest in the copper network where it’s needed. In areas where fibre isn’t yet built, or isn’t scheduled for build, our copper network will continue to offer consistent, reliable phone and broadband services.

Information for consumers

The Code requires Chorus to provide clear, detailed, easily accessible information to consumers. Our team has been working hard to ensure the information we provide consumers is as informative as possible, while being complementary to potential conversations you may have with your customers.

The collateral is now available for you to view, prepare your teams or have on hand as key messages for ongoing conversations:

  1. Letter addressed to the Occupant, which forms part of the notice.[View letter]  
  2. An accompanying guide with more consumer-focused detail, which also forms part of the notice. [View booklet]  
  3. A dedicated copper withdrawal web page on the Chorus website for consumers, which contains everything they need to know. This page will be live on 1 March 2021.

Co-designing the trial with you

With initial RSP workshops complete, we’ve collated questions, concerns, and thoughts you’ve raised through the sessions. We’ve compiled them into an FAQ below, along with our response and perspective, with regards to our first trial.

The copper withdrawal process

We’re starting the copper withdrawal process with small-scale trials to test the process – the first trial will include 30 cabinets and about 250 consumers in high fibre uptake areas. Over May to December 2021, our plan is to notify up to approximately 4,000 consumers, spanning across an estimated 400 cabinet areas.

December 2020 - February 2021

Co-design workshops

Co-design workshops to create a streamlined withdrawal process and consumer communications

1 March 2021

Chorus web page live

Chorus web page goes live, and all key information for consumers is available online.

15 March 2021

Customer trials

Customer trials begin with first notices sent from us to your customers in the first trial areas.

September 2021

Earliest copper withdrawal date

Earliest date for the withdrawal of copper and the power down of street cabinets in the first trial area – i.e. this is six months after the first notice issued in accordance with the CWC.

Working with you

Thanks to those of you that have participated in our workshops, your feedback has been valuable and we will continue to engage, test and learn throughout the withdrawal programme.

Meet our project team

Marcus Wofinden

Chorus Business Owner

Niran Nayagam

Programme Lead

Krish Pillay

Service Delivery Manager Lead

Frequently asked questions

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