Hyperfibre Home

The exhilarating speeds of Hyperfibre mean you can immerse yourself in ultra-smooth 4K video streaming, while gamers in the household enjoy low latency and other high users can do what they want, when they want, seamlessly. The rise in ultra-high definition video, cloud storage, social media uploads, advanced gaming, working from home, all in one household means Hyperfibre speeds of 2000 Mbps, 4000 Mbps and 8000 Mbps are more important now than ever. 

There are three speed options to choose from: 

• 2000 Mbps (2 Gig) plan with symmetric upload/download speeds (available nationwide in UFB areas)
• 4000 Mbps (4 Gig) plan with symmetric upload/download speeds (available nationwide in UFB areas)
• 8000 Mbps (8 Gig) plan with symmetric upload/download speeds (8 Gig speeds are available in selected exchanges only).

Target market

We understand it's important to you that we demonstrate the use cases for Hyperfibre. When our 1 Gig product was launched widely in 2014, no one knew what customers would be using it for, we just knew they would. Now 1 Gig (Fibre Max) is the most popular and fastest growing plan in our fibre portfolio. 

As a country we have evolved since UFB was first announced, the use of internet is no longer just limited to checking emails, browsing or post a status on social media. No one expected UFB enabled OTT content providers like YouTube, Netflix, Prime, Disney+ to become mainstream in Aotearoa and this list is only expected to grow in years to come.

Hyperfibre is future-proofing our digital ecosystem and provides a platform for many generations to come to innovate, live & play. 

More details here.

Customer adoption lifecycle

Hyperfibre is available in Aotearoa well before the average broadband user is asking for it. We are deliberately ahead of the curve, not only in Aotearoa but in comparison to most other countries across the globe. This means we have a product that is early for mass market, but a dream come true for early adopters and those with massive broadband needs. 

More details here. 

Setting customer expectations

You have a customer interested in consuming Hyperfibre, what’s next? First thing is to set expectations with your customer, understand what's involved in upgrading them to Hyperfibre or connecting them to Hyperfibre (new install).

More details here. 

Customer journey maps

We recognise the importance of understanding end to end journey process for our products. We have drafted a comprehensive Hyperfibre install + upgrade journey map. Please click on the link below to access the journey map on Miro. You will need to type in the following password to access the map: hyperfibre. 

• Hyperfibre CX journey map

We are happy to setup a session and take you through the journey map. Please reach out to your account team if interested. 

Getting the best out of an Hyperfibre connection at home

You asked us whether customers consuming Hyperfibre can experience the difference in speed. For a lot of common internet activities, the improvements will be subtle, but where the speed differences are more noticeable, customers will be blown away, particularly when it comes to upload speeds. However, the experience can vary depending on the capability of the equipment being used in home e.g T.V, laptop, phone, Wi-Fi modem etc. 

One key challenge is that the majority of mainstream consumer equipment is currently configured with 1 Gig ethernet ports. Although 10 Gig ports will become more common over the coming months and years, this is a barrier for customers getting the most out of their Hyperfibre service.

For this reason, we have drafted advice  on how they can best setup and utilise the 2 & 4 Gig products to obtain the maximum potential, even in scenarios where individual devices do not support more than 1 Gig speeds.