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How it works

Hyperfibre is delivered over XGS-PON technology. It is a next generation technology that support speeds of up to 10 gigabit per second (Gbps) downstream and upstream, deployed over our existing nationwide fibre infrastructure. XGS-PON technology enables you to reach an internet speed of up to 8Gbps for download and upload regardless of the distance.

Note: We recommend you have a 100Gbps handover to support your new 8Gig Hyperfibre plans in Auckland and Wellington.

HF

 


Hyperfibre ONT

HF ONT

Hyperfibre comes with a new ONT (optical network terminal) purposefully designed to allow you to get the best use of our next-generation speeds. The ONT contains an auto-sensing 1gbps/2.5gbps/5gbps/10gbps copper Ethernet, as well as four GE Ethernet ports and Wi-Fi: 

  • 1x 10GE (LAN 10G) - one 10GBase-T 10Gbps Ethernet port
  • 4x GE (Lan 1, 2, 3, 4) - four 1000Base-T 1 Gbps Ethernet ports
  • 802.11ac 4x4 gigabit Wi-Fi port
  • 2x USB (USB 1, 2) - two USB 3.0 interfaces in residential gateway (RGW) mode

Dimensions & weight

  • Height: 76.6 mm (3.0 in)
  • Width: 190.3 mm (7.5 in)
  • Length: 290.3 mm (11.4 in)
  • Weight: 1.24 kg (2.7 lb) power

Power consumption

≤46 W up to 26% reduction in W/Mbps for Hyperfibre ONT.

The Hyperfibre ONT can act as the residential gateway (RGW) to enable the use of higher speeds with 802.11ac 4X4 MIMO Wi-Fi and faster activation (no need to send out a new modem, should you wish to enable the RGW feature on the ONT).

Residential Gateway

Often described as a modem, the Residential Gateway is the device that manages the internal home network, allowing devices inside the home to talk to each other and to the Internet, and provides basic border security.  The Hyperfibre ONT has the ability, if you request for it, to act as a Residential Gateway. Alternatively, you can provide a separate device to the customer.

Technical resources

We have developed a comprehensive ONT & product user guide  to help you understand how to get the best out of Hyperfibre.


Availability

Hyperfibre is available in all of UFB1 areas nationwide from 12 October 2020.

Chorus broadband checker is updated with addresses that fall UFB1 areas.

If you are interested in consuming Hyperfibre, please get in touch for on-boarding. 


Onboarding

If you are interested in consuming Hyperfibre, please get in touch with your Account Manager to organise a meeting with Chorus product team.

We recommend your operational teams to go through full onboarding session before you commence ordering Hyperfibre. This session is expected to take two hours and your account team can organise this for you.

For more details, please refer to the Hyperfibre onboarding guide.


Support

If you require any support, please get in touch with our implementation team


Ordering

Easy! Ordering is available through Chorus Portal.


Logging a fault

  • Hyperfibre faults will be logged via the Assurance website like any other NGA fault.
  • Hyperfibre will initially be a 'Partially Validated Service', we will return 'Service Information 'based on Service ID but ONT status will not be determined in the first release.
  • Service providers should log a fault if they see interrupted service.
  • Chorus will diagnose the service upon receiving the ticket and take relevant actions.
  • We will not in this release be able to determine the status of the ONT through Assurance Channels (website, Checkmate, and APIs). ONT Status will be displayed as ‘Not Testable’.

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