| 1 | Confirm the address & contact persons mobile number. | Chorus will make contact via the mobile number only. |
| 2 | Confirm the date & time of appointment with your end customer. | - AM appointment 8am -12noon
- PM appointment 1pm-5pm
|
| 3 | Ensure someone who can make decisions about the property will be home. | The person who has authority to make decisions about the property must be home as they will need to sign the End User Terms. |
| 4 | Take note of any special instructions that Chorus will need to be aware of. | Is there anything Chorus needs to know about accessing the property? For example, a Pit bull in the garden that might eat you. |
| 5 | If your customer is a tenant, explain the options around landlord permissions. If the customer lives in an apartment, explain the multi-dwelling unit procedure. | - It is recommended that the customer has a chat with their landlord prior to the install appointment, as the customer will need to sign on behalf of them.
- This means they take responsibility for any changes to the home.
- If the apartment has a Building Manager or is part of a Body Corporate then the customer will need to discuss with them if there are any special requirements or approvals required prior to the fibre installation being completed.
- Access may need to be arranged to the building’s comms/server room in order to complete the install.
|
| 6 | Explain how & when the customer will be contacted by Chorus. | - Customer will receive a text message/call from the Chorus Dispatch Team 3 days before their appointment.
- Customer will receive a text message/call from the Chorus Dispatch Team the day before their appointment.
- Customer will receive a call from their Chorus Technician before 9am on their appointment date.
|
| 7 | Let the customer know how they can change their appointment, if needed and how. | |
