Assurance

What is the Chorus Assurance website?

The Assurance website delivers a single digital interface for our retail service providers, integrating service status, testing and fault management.

Your teams will see real-time diagnostic capability that displays system and service information, including current status. It provides recommended next steps to ensure service outages are restored as quickly and easily as possible.

You can drill down into any issue to continue independent diagnosis and will be presented with fault management options, before deciding to raise a fault from within the site. 

Go to the fault management pages to display detailed information on the fault status and expected resolution timeline so you can keep your customer updated, offering a great customer experience.

Online learning and quick tips

We've created a series of brief video lessons and more detailed demonstrations of the new Assurance website to get you up and running quickly. Explore to following resources and start your online learning today:

• Introduction to Chorus Assurance (quick tip + test)
• How to run network diagnostics using the Assurance website (quick tip + test)
• Logging a problem ticket using the Assurance website (quick tip + test)
• Logging a fibre fault (demo)

Finding help

We hope that you find the new Assurance Website simple and easy to use. If you have issues with the site being inoperable, please contact our Chorus Assure Support channel 24x7 by calling:  

• 0800 ITCHORUS (0800 48246787) + Option 1