Introducing our new RSP incentives on Consumer Fibre and Hyperfibre connections


We want all New Zealanders to have the best possible broadband experience. Time and time again fibre has proven itself to perform head and shoulders above alternate technology and so we are focused on encouraging the 35% of households not currently on it to upgrade. 


What’s happening?

Following industry feedback and an internal review, we’re pleased to announce the following suite of RSP consumer incentives between 1 July – 31 December 2021:

  1. Continuing the Mix It Up framework with some amendments
  2. Launching a list-based bonus kicker focused on converting intact ONTs
  3. Extending the following offers
    1. Basic Fibre
    2. RGW ONT intro offer
    3. Hyperfibre install offer.


The detail

The following offers will run between 1 July and 31 December 2021 (unless otherwise stated)


The Offer (click for full detail)

What’s changed?

What do I need to do?

Mix It Up

  • Increasing the new to fibre credit amount from $50 to $60

  • RSPs need to submit fibre focused marketing plans to participate

  • Simplifying the Get to Gig structure by removing the lowest tier

  • Threshold eligibility will be assessed on a quarterly basis (1/07-30/09 and 1/10-31/12)

  • 30Mbps plan upgrades to 100Mbps plan included until 30 September 2021

  • Sign the Mix It Up letter of offer 

  • Complete the Mix It Up Marketing template illustrating fibre focused marketing activity (incl. scale of said activity)

Inactive ONT incentive

  • The scope of the list has narrowed and is now focused on intact ONTs not currently connected to fibre

  • RSPs no longer need to submit marketing plans to be eligible for credits under this offer

  • Sign the Mix It Up letter of offer 

Basic Fibre

  • Should Chorus increase the wholesale price of the underlying 30Mbps plan it will increase the credits offered under this offer by the same amount provided RSPs maintain the $60 retail price point (incl. GST) 

  • Have a stand alone retail price point on the 30Mbps fibre plan of ≤$60 (incl. GST)

  • Sign the Basic fibre letter of offer (unless you have already done so) – please speak to your account manager if you are unsure

RGW ONT offer

  • Extended expiry date from 24 May 2021 to 31 December 2021

  • If you're already signed-up, this update is notice we're extending the term of the offer under the terms of the offer letter  – please speak to your account manager

Hyperfibre install offer

  • Expiry date only

  • No action required – any RSP ordering a new Hyperfibre install will receive these credits.



For any queries please contact your account manager.