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Bandwith Fibre (BFAS)

Technical specifications

How it works

Basically, we give you access to a managed bandwidth fibre service connecting customers to your equipment in the Chorus exchange. From this point you are free to create customised networks and provide world-class fibre infrastructure with three speed options: 100Mbps, 1Gbps and 10Gbps.

Our Bandwidth Fibre terminates on Chorus equipment with a RJ45 electrical interface beyond the external termination point (ETP) at your customers’ premises. At local exchanges, the fibre terminates on the main optical fibre distribution frame (MOFDs), but is extended via a tie cable to your footprint where Chorus equipment will be located.

Bandwidth Fibre has full restoration support when a fault is reported, but doesn’t include fault monitoring capability. It’s designed as a basic, entry-level service and has no equipment to limit data transfer speeds across the fibre. If you don’t have equipment in the nearest exchange, you can order our Intra Candidate Area Backhaul (ICABS) and Jumper services to connect to your equipment in another exchange.


Availability

Bandwidth Fibre is available within UFB¹ areas on the terms and conditions specified in the UFB services agreement, as well as business fibre areas².

It may be provided outside these areas on a voluntary basis, subject to resource availability. If you’d like to extend this service to equipment in a distant exchange, add ICABS. Installation services that we provide under Field Services can also be combined with this service.

1. The UFB areas are those where fibre has been laid as part of the Crown Fibre Holdings UFB fibre deployment.

2. Our business fibre area is an area defined by us where sufficient fibre capacity exists and installation charges are fixed.


Set-up requirements

Bandwidth Fibre is a managed bandwidth fibre service from your customers’ premises to a local Chorus exchange or your own data centre.

 

  • The options are a POI, or colocation at a local or remote Chorus exchange.
  • For a remote exchange you will require our ICABS and jumper services.
  • You can take the service to your own data centre by ordering both jumper and bandwidth fibre.

Service levels

Here are some of the key service levels for Bandwidth Fibre. A full list can be found in the service level terms.

Service

Service level targets

Provisioning (Fulfil)

Service Request acknowledgement – 4 business hours

Notification of rejection – 4 business hours

Notification of expected service start date (RFS) – 6 business hours

Change to service start date confirmation – 6 business hours

Confirmation of completion – 4 business hours

Order is completed right first time – 5 business days

Pre-qualification acknowledgement – 4 business hours

Automated pre-qualification order completion – 4 business hours

Manual pre-qualification order completion – 6 business days

Faults (Assure)

Fault report receipt acknowledgement – half an hour

Notification of expected restoration time – 4 hours

Service restoration targets – 6 hours

Notification of completion of service restoration – 4 hours

Available reporting

  1. UFB SLA report
  2. UFB penalty report
  3. Chorus Operational Reports

Other notes

Planned outage – at least 5 business days’ notice

Unplanned outage – 2 hours after event


Service hours

Assure

7am to 7pm / 7 days a week

24/7 to log incident / remote fixes

Fulfil

Processing 8am to 5pm / Monday - Friday


Pricing

Pricing for Bandwith Fibre is published in the Bandwidth Fibre service description.


Ordering

You can order Bandwidth Fibre via a manual process in our self-service portal. See the operations manual for more information.

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Business connectivity

Direct Fibre (DFAS)