In December 2017, we advised that we were introducing a new  Assurance channel comprising our new Assurance Website and API. This would provide a one stop shop for logging and managing a fault with integrated testing and validation.

In July 2018, we provided formal notice that we would be withdrawing the ability to report faults on the existing Assure systems in July 2019. We have previously extended the shutdown date.  We are now further extending that date to 30 November 2019 for the OFM and SSP systems.

What’s happening

In April 2019, we reviewed our delivery timetable and in line with our new industry migration plan, we moved the intended date of the shutdown from July 2019 to September 2019.

While we completed the migration of all users of OFM and SSP to the new Assurance website on 7 October 2019, we have again delayed the shutdown and are looking to retire the OFM (layer 2 fault logging portal) and the SSP (layer 1 fault logging portal) on the 30 November 2019.

Supporting details

The Assure platform replacement is now completed, and included:

• A re-platform of the current Assure B2B - completed
• Creating a new Assurance website (a one stop shop for logging a fault with integrated testing and validating) - completed
• Creating an Assurance API (fault logging with integrated testing and validating) for retail service providers - completed
• Migrating customers to the new Assurance Channels - Assurance website migration completed.

Many thanks to the retail service provider community for embracing this project and taking on the new Assurance website and API.

Please contact your Service delivery Manager if you have any questions or queries on the OFM and SSP shutdown.

Contact

For any queries please contact your Service Delivery Manager.