The Online Fault Management (OFM) tools allows you to log and manage your problem reports. 

Before logging a voice, broadband or Baseband IP problem report in OFM you should use the Service Performance Management (SPM) tool to attempt to identify your customer's issue.

If you use the business to business (B2B) channel for logging faults, we encourage you to keep your OFM login and passwords up-to-date so you can use it as a backup system if some element of the B2B is not functioning.

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