The installation process
No two properties are the same. Finding unexpected challenges on connection date negatively impacts your customers' experience. To avoid any surprises and meet our agreed connect date, we need to visit your customers’ premises first and agree on an installation plan.
That's why we've split the install process into the Agree, Build and Connect (ABC) steps. This ensures an installation goes as smoothly as possible, and connection dates are met.
Because the experience is slightly different for each, we've split the installation process into consumer and business. You'll find more details on the processes in the panels below.