Connect Primary |
New connection for a primary product offer, where there is no existing primary product offer at the location. |
Connect Additional ONT |
New connection for a primary product offer, where there is an existing or pending primary product offer at the location. |
Connect Secondary |
New connection for a secondary product offer, where there is an existing primary product offer at the location. |
Connect and Replace |
New Connection for a primary product offer, where there is an existing primary product offer at this location, which must be disconnected, and replaced by your incoming order.
This order type is used when your end-customer is moving in to a property and assuming ownership.
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Disconnect Primary |
Disconnect of a primary product offer, where there is an active product instance. |
Disconnect Secondary |
Disconnect of a secondary product offer, where there is an active product instance. |
Change Offer |
Change of an existing product offer for an existing product instance – for the same RSP, end customer andlocation. |
Modify Attribute |
Modification of product attributes of an existing product instance. |
Modify Attribute |
Order a CSE for an existing product instance. |
Move Primary |
Move your existing offer to a property where there is no existing primary product offer at the location.
Note: If consent is required at the new address you will need to complete Disconnect and Connect orders instead of a Move.
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Move Additional ONT |
Add an additional ONT as part of the move. |
Move and Replace |
New Connection for a primary product offer and disconnection of an existing customer product offer at a different location.
Where there is an existing primary product offer at this location, which must be disconnected, and replaced by your incoming order.
This order type is used when your end-customer is moving in to a property and assuming ownership.
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Transfer Primary |
Transfer of an existing primary product offerfrom another RSP to the Gaining (requesting) Service provider – for the same end customer and location. |
Transfer Secondary |
Transfer of an existing secondary product offerfrom another RSPto the Gaining (requesting) Service provider – for the same end customer and location. |