In May 2019, we replaced SIFT, ebill, and TED with our own billing system. Our new Chorus Billing Portal equips us with our own fit for purpose billing capability.
Chorus had limited billing capability of its own and was reliant on third parties to generate Invoices and Ebill for its Customers. The Billing project enables us to set-up our own fit-for-purpose Billing capability catering for the wholesale and utility market.
The legacy billing system provided customers with 3 key documents – Invoice, Ebill (Itemised Billing Transactions) and PriceBook.
With the new Chorus Billing Portal, we have moved to Open item accounting instead of the Balance brought forward accounting practice. This means that financial transactions and balances are no longer be included in the electronic output files and the Invoice, these are provided to Customers in the form of Debit and Credit Notes and Statements.
The Chorus Billing Portal will be available to all Customers to enable access to all our Billing Outputs including csv files. The Billing Portal will also house our new disputes and enquiries module.
We will be moving to a new SFTP Gateway called MOVEit. MOVEit will be used to retrieve csv files where the RSP consumes the Chorus Billing Outputs electronically.
Our invoices are currently issued monthly on the 27th of the month, and customers have 20 business days to make payment (for copper and fibre services). We occasionally issue ad hoc invoices on other dates, and customers also have 20 business days to pay those.
MOVEit is our secure SFTP Gateway for retrieving .csv billing documents and CDR files. This tool is available to customers who will electronically reconcile our billing outputs.
Access is provided customer-wide, rather than at a user level. Documents will be available in .csv format only.
The .csv files will be available for download for 28 days post generation; these will continue to be available on the Chorus Billing Portal for at least 7 years. Customers will not be able to upload any files onto MOVEit and can only use it as a delivery mechanism to retrieve files.
Check our FAQ section for more information.