Billing

The Chorus Billing Portal is a centralised platform that provides our customers with a range of billing functionalities that meet their diverse needs and requirements.

The new billing portal incorporates a range of features that enable greater accuracy and transparency in our financial transactions. This provides our customers with invoices, debit and credit notes, monthly statements as well as price books, enabling them to track and reconcile their billing accounts effectively.  This is also where customers can access other billing-related documents such as agency invoices, footprint reports and market campaign results.

Our invoices are currently issued monthly on the 27th of the month, and customers have 20 business days to make payment (for copper and fibre services).  We occasionally issue ad hoc invoices on other dates, and customers also have 20 business days to pay issued invoices.
The Chorus Billing Portal has revolutionized our billing operations, offering enhanced functionality, improved transparency, and greater convenience for our customers.

Dispute Portal

Additionally, the new billing system incorporates a disputes and enquiries module that provides our customers and Chorus with an interactive and streamlined process to address any billing-related concerns they may have.

MOVEit

MOVEit is our secure SFTP Gateway for delivering billing documents and reports, a different solution for customers who prefer to retrieve and consume the billing outputs electronically in their designated server in a passive way.

The files transferred by MOVEit will be available for download for 28 days post generation; But they will continue to be available on the Chorus Billing Portal for at least 7 years. Customers will not be able to upload any files onto MOVEit and can only use it as a delivery mechanism to retrieve files.

Check our FAQ section for more information.