| Service | Service level |
| Provisioning targets (Fulfil) rejection | 4 working hours |
| Request acknowledgement | 4 working hours |
| Notification of expected service provider | 6 hours of deemed acceptance |
| Confirmation of completion | 4 working hours after service request completed |
| Faults Targets (Assure) fault report receipt acknowledgement | within half a fault restoration hour |
| Notification of expected restoration time | within 8 hours of the fault being reported |
| Meet expected fault restoration time service provider SLA | 48 hours max downtime (enhanced levels available) |
| Billing targets | 1 working day from when request is closed |
| Available reporting UFB SLA report (CFH and service provider) |
Service Providers website migration
On 1 October 2025, we’ll launch the new Service Providers website. All users will be required to log in with a Chorus managed account, and old URLs will automatically redirect to the new site. Learn more.
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