Connections automatically qualify for the better business service wrap, designed to give business customers a better installation and operational experience. These connections receive coordinated provisioning support, as well as business-grade assure channels with prioritised workflows for planned and unplanned events.
Here are some of the key service levels for Intra Candidate Area Backhaul. A full list can be found in the service description.
|
Service |
Service level targets |
|
Provisioning (Fulfil) |
Service Request acknowledgement – 4 business hours Notification of rejection – 4 business hours Notification of expected service start date (RFS) – 6 business hours Change to service start date confirmation – 6 business hours Confirmation of completion – 4 business hours Order is completed right first time – 5 business days Pre-qualification acknowledgement – 4 business hours Automated pre-qualification order completion – 4 business hours Manual pre-qualification order completion – 6 business days |
|
Faults (Assure) |
Fault report receipt acknowledgement – half an hour Notification of expected restoration time – 4 hours Service restoration targets – 6 hours Notification of completion of service restoration – 4 hours |
|
Available reporting |
Chorus Operational Reports |
|
Other notes |
Planned outage – at least 5 business days’ notice Unplanned outage – 2 hours after event |