We are ceasing the sale of copper services in additional locations. With a newly built and future-proofed fibre broadband network soon to be available to 87% percent of Kiwis, New Zealand is now less dependent on the copper network for its broadband and phone needs. Chorus is able to withdraw copper in areas where fibre is available.

What’s happening?

Our copper withdrawal approach is generally cabinet by cabinet, or where reactive maintenance drives withdrawal, or where fibre is readily available.    

Chorus has shared lists of impacted services with RSPs ahead of this seventh batch. Not every RSP will have customers in each batch. If you have not been contacted, then you do not have impacted customers in this batch. 

We will continue to maintain and invest in the copper network where it’s needed. In areas where fibre isn’t yet built, or isn’t scheduled for build, our copper network will continue to offer consistent, reliable phone and broadband services.

The details 

We are withdrawing copper from more addresses, where fibre is readily available. These will be sent to current copper providers as per our normal withdrawal process.    

From 23 March 2022 we will no longer accept requests for any new copper connections on these addresses. The full list of addresses available here under "resources." 

If you place copper orders for connection at any of these addresses, you will receive a response in Wireline stating that ‘Copper Withdrawal is underway for this address”. It may be prudent to consider changes to your order journey for these locations.

Next steps

If you would like further information on copper withdrawal, please visit our Copper withdrawal inflight projects page.

Contact

For any queries, please contact your Account Team.