As part of our software lifecycle refresh programme we will be upgrading our UFB network OLT software in February / March 2020. This upgrade will support new features and capabilities such as Hyperfibre and will require rebooting these network elements.

What's the detail

This is limited to OLT software upgrades and ONTs will not have an upgrade at this time, however we have extensively tested the new OLT software with the existing ONT software.

We will deploy to selected nodes, including Queenstown before the network brownout to support the Hyperfibre launch in the new year. We will then progress through the rest of the network with impact lists available through the Service Events Portal and API.

The reboot will cause all ONTs to resync to the OLT host which will mean a short interruption to all traffic running across the network. We expect service to drop for a brief period of about 10-20 minutes for customers within the usual maintenance window while the nodes reboot.

Please note that the initial batch under CRQ000000611169 took place on 11 December; and the remaining service event notifications will be issued closer to the time with impact lists and timings.

Contact

Please contact your Account or Service Delivery Manager with any queries or feedback.