October Portal and B2B changes to support Multiple Primaries

We’ve recently had RSP consultation sessions regarding the ability to connect multiple primary services on one ONT. Thank you to those of you that attended and contributed. By now you would have received the feedback from the session.


We plan to launch the capability to order multiple primaries in October. The attached pack outlines the associated Portal and B2B changes. To minimise impact to RSPs, we have delayed bigger changes to the next Portal and B2B release in February. While this release is too far away for us to provide all technical details of the change, we have included a summary of the changes related to this capability.

The ability to connect multiple primary services offers many great benefits including:

  • Earlier connection for customers & reduced downtime
  • Reduced cost to serve & fewer escalations
  • Improved customer experience
  • Enables seamless hot cutovers
  • Provide services for consumer & business through one ONT
  • Remove delays when other orders are in progress

A detailed pack is available outlining system and operational changes that we need you to be aware of, as well as the EMMA and production dates.

Please ensure that your developers understand this pack and that any required changes to your systems are done in time to support these new offers and capabilities.

Thanks in advance for your support.

If you have any questions, please reach out through your Account Team.