A recent Chorus survey shows that 39% of all broadband customers have encountered  wi-fi issues and 35% of all customers require technical assistance to resolve their issue. This highlights the relevance of the In-Home service proposition that we tested earlier this year.

What have we done so far to explore the In-Home support opportunity?

In September we conducted a test and learn exercise to deliver a basic In-Home service with our retail service provider partners and gained valuable insight around technician capability and customer experience.

To view the insights gathered during this exercise refer to the in-home services webpage.

Let's co-design! 

We would like to co-design the next phase of In-Home Services early 2021. If you are interested in partnering with us, please register with your account team by 18 Dec 2020.

We will engage RSPs who register an interest from 18 Jan 2020

Contact 

For any queries please contact your account team.