Consultation extended to 7 December 2023

What are we doing?

Over the past two years, we have embarked on a program to simplify our fibre access portfolio, with the goal of reducing complexity and achieving a simpler, more sustainable portfolio. This initiative seeks to phase out older Chorus plans which are no longer relevant or utilised, and where a similar or better alternative product exists.

Why are we doing this?

We have heard from our customers that our current product offering is complex, which makes it difficult to drive and manage change. We believe the proposed product simplification will lead to a simpler, more logical portfolio that delivers clear value.

Details

We would like to consult with you on the plans we propose to grandfather (stop-sell) and/or withdraw.

• “Grandfathering” (or “stop-sell”) means that from the grandfathering date (1) No new orders will be accepted for these plans; and (2) existing connections can remain in place, but no moves, adds or changes can be made for these plans.  
• “Withdrawal” means that the specified plans will no longer be available for either existing or new users from the withdrawal date. Any existing connections will need to be migrated to an alternative plan (or disconnected) before the withdrawal date. No further orders for these plans will be able to be made.  

Across the following categories:

• Bitstream 2, including Business NGA Evolve
• Bitstream 3/a, including NGA Business and Education Hyperfibre
• HSNS Lite Fibre

Specifically:

Business NGA Evolve - Bitstream 2

• The following NGA Evolve plans were grandfathered (stop-sell) 25 November 2022.
• We propose to withdraw these plans 31 March 2025.
• Small Business Fibre plans provide a viable/better alternative – lower or similar price; inclusion of Business Restore feature.
• Excludes 30-10-5-5, secondary, voice and private plans.

NGA Business - Bitstream 3/a  

• We propose to stop-sell the following Bitstream 3/a products 31 March 2025; withdraw 31 March 2026:
  • NGA Business 1 (BS3a)
  • NGA Business 2 (BS3)    
  • NGA Business 5 (BS3a)
• NGA Business 200 provides a viable alternative to NGA Business 1 & NGA Business 5; NGA Business 4 provides a viable alternative to NGA Business 2.
• All plans in the below table are the same price for the same LTC and HTC (CIR) bandwidth combination. 

NGA Business Point-to-Point  

• NGA P2P Business 2 includes several different high traffic class bandwidth profiles – from 2.5Mb to 100Mb.
• Where NGA Business P2P Business 2 bandwidth profiles do not have any connections, these were grandfathered (stop-sell) November 2022.  
• We propose to withdraw the same NGA P2P Business 2 bandwidth profiles 31 March 2025.
• All NGA P2P Business 2 bandwidth profiles that have connections will not be grandfathered at this stage.  

Bitstream 3a - Education Hyperfibre  

• Education Hyperfibre was grandfathered (stop-sell) 1 September 2022.  
• We propose to withdraw Education Hyperfibre 31 March 2025. 

Note: Education Hyperfibre pricing in above table compares plans with 100Mb symmetrical HTC.

HSNS Lite Fibre

• We propose to grandfather (stop-sell) HSNS Lite Fibre 31 March 2025; withdraw HSNS Lite Fibre 31 March 2027.
• The above grandfather and withdrawal dates apply to all HSNS Lite Fibre plans.
• Suggested alternatives include (where available):
  • Bitstream 3/a products such as NGA Business or Business Hyperfibre.
  • P2P products such as Business Premium and DFAS.
  • High Priority Access for HSNS Lite Fibre connections within Chorus UFB. 

Summary

We want to make this as easy as possible, so we are interested to hear what would help. Consultation closes on 7 December 2023, please provide feedback via this form. Any information provided by you will be used in line with our privacy policy which may include your feedback being published in a summarised form and Chorus getting in touch about your feedback.