This B2B service allows you to query a location and determine if a product offer can be provisioned or if changes can be made to existing product(s).
Related Product
This service is available for fibre products.
The data elements and attributes that may be used by this service are described below.
The order elements contain Order header information. The following table describes the Order elements.
| NAME | CARDINALITY | INPUT/OUTPUT | DESCRIPTION |
|---|---|---|---|
| id | O | Identifier for the order (this value will be reused as the Order id). | |
| type | Mandatory | I/O | Type of order. |
| OrderItem | Mandatory | I/O | Details of the order items. |
The following table describes the values provided by the type element.
| VALUE | DESCRIPTION |
|---|---|
| Connect Primary | New connection for a primary product offer, where there is no existing primary product offer at the location. |
| Connect Additional ONT | New connection for a primary product offer, where there is an existing or pending primary product offer at the location. |
| Connect Secondary | New connection for a secondary product offer, where there is an existing primary product offer at the location. |
| Connect and Replace |
New Connection for a primary product offer, where there is an existing primary product offer at this location, which must be disconnected, and replaced by your incoming order. This order type is used when your end-customer is moving in to a property and assuming ownership. |
| Disconnect Primary | Disconnect of a primary product offer, where there is an active product instance. |
| Disconnect Secondary | Disconnect of a secondary product offer, where there is an active product instance. |
| Change Offer | Change of an existing product offer for an existing product instance – for the same RSP, end customer andlocation. |
| Modify Attribute | Modification of product attributes of an existing product instance. |
| Modify Attribute | Order a CSE for an existing product instance. |
| Move Primary |
Move your existing offer to a property where there is no existing primary product offer at the location. Note: If consent is required at the new address you will need to complete Disconnect and Connect orders instead of a Move. |
| Move Additional ONT | Add an additional ONT as part of the move. |
| Move and Replace |
New Connection for a primary product offer and disconnection of an existing customer product offer at a different location. Where there is an existing primary product offer at this location, which must be disconnected, and replaced by your incoming order. This order type is used when your end-customer is moving in to a property and assuming ownership. |
| Transfer Primary | Transfer of an existing primary product offerfrom another RSP to the Gaining (requesting) Service provider – for the same end customer and location. |
| Transfer Secondary | Transfer of an existing secondary product offerfrom another RSPto the Gaining (requesting) Service provider – for the same end customer and location. |
The OrderItem elements contain details of the Order items. The following table describes the OrderItem elements.
| NAME | CARDINALITY | INPUT/OUTPUT | DESCRIPTION |
|---|---|---|---|
| id | O | Order item identifier. | |
| action | Mandatory | I/O | Type of action to be performed. |
| Place | Mandatory | I/O | Location details. |
| Timing | O | Timing information for order items. | |
| ExistingProviderDetail | Conditional | I/O | Existing provider and product details. |
| ProductOffering | Conditional | I/O | Chorus catalogue product offering details. |
| Product | Conditional | I/O | Product details. |
The following table describes the values provided by the action element.
| VALUE | DESCRIPTION |
|---|---|
| new |
Creates or connects a new product for the customer. Note: this includes moves and transfers. |
| modify | Modify or change the characteristics of an existing product. |
| relinquish | Relinquish or disconnect an existing product. |
The following table describes the Place element.
| VALUE | DESCRIPTION |
|---|---|
| id |
Primary key for address or location. The Place id is commonly referred to as:
or
|
The following table describes the Timing elements.
| NAME | CARDINALITY | INPUT/OUTPUT | DESCRIPTION |
|---|---|---|---|
| name | O | Description of the dateTime value. | |
| dateTime | O | Date and time value. |
Date and time values use the xsd:dateTime format: YYYY-MM-DDTHH:MM:SS+[UTC offset, e.g. 12:00].
The following table describes the values provided by the name element.
| VALUE | DESCRIPTION |
|---|---|
| ORDER_DATE | Date and time of the order feasibility request. |
The ExistingProviderDetail elements contain details of the existing provider (RSP) and product being replaced. The following table describes the values provided by the ExistingProviderDetail element.
| VALUE | DESCRIPTION |
|---|---|
| productId | Product identifier for the product being replaced by the successful completion of the order. |
| existingProviderName | Chorus system name for the customer who owns of the product that is being replaced. |
The following table describes the values provided by the ProductOffering element.
| VALUE | DESCRIPTION |
|---|---|
| id | Chorus catalogue product offering identifier. |
| name | Chorus catalogue product offering name. |
The following table describes the values provided by the Product element.
| VALUE | DESCRIPTION |
|---|---|
| id | Product identifier. |
The following table describes the OrderFeasibilityResult elements.
| NAME | CARDINALITY | INPUT/OUTPUT | DESCRIPTION |
|---|---|---|---|
| id | O | Identifier for OrderFeasibilityResult. | |
| ValidFor | O | Start and end dates for the period the order feasibility is valid. |
The following table describes the values provided by the ValidFor element.
| VALUE | DESCRIPTION |
|---|---|
| startDateTime | Start date and time of the period that order feasiblity is valid. |
| endDateTime | End date and time of the period that order feasiblity is valid. |
Date and time values use the xsd:dateTime format: YYYY-MM-DDTHH:MM:SS+[UTC offset, e.g. 12:00].
The ValidFor period calculation is based on the classification of the order contents shown in the following table.
| CLASSIFICATION | VALIDFOR |
|---|---|
| Family Type == Bitstream | 5 days. |
| Family Type == CSE | 30 days. |
Note: Where there are multiple classifications within a single order feasibility request, the shortest period will be applied.
The following table describes the OrderFeasibilityResultItem elements.
| NAME | CARDINALITY | INPUT/OUTPUT | DESCRIPTION |
|---|---|---|---|
| id | O | Identifier for the OrderFeasibilityResultItem. | |
| FEASIBILITY_CODE | O | Feasibility reason code. | |
| FEASIBILITY_REASON | O | Describes why the order is or is not feasible. | |
| DEMAND_POINT_TYPE | O | Describesthedwellingorsituation at the address. | |
| INSTALL_TYPE | O | Type of installation expected to be required. | |
| CONSENT_REQUIRED | O | Flag to indicate if consent is required. | |
| DESIGN_REQUIRED | O | Flag to indicate if design is required. | |
| BUILD_REQUIRED | O | Flag to indicate if a build is required. | |
| AVAILABILITY_STATUS | O | Describes the fibre avaiability status at the address. | |
| DATA_HANDOVER_ID | O |
Data handover ID(s) for this location. All available handover IDs are returned. This applies to all order types except Disconnect Primary and Disconnect Secondary. |
|
| VOICE_HANDOVER_ID | O |
ATA Voice handover ID(s) for this location. All available handover IDs are returned. This applies to all order types except Disconnect Primary and Disconnect Secondary. |
|
| AVAILABLE_RFS_DATES | O | An array of RFS Dates available for completion of the order. Returned for orders that do not require a site visit. |
The following table describes the values provided by the FEASIBILITY_CODE element.
| VALUE | DESCRIPTION |
|---|---|
| 999 | Placing the order will require manual activity by Chorus, it is not feasible in its current state. |
| 998 | The order is feasible and can be submitted to initiate provisioning. |
| 997 | Closed, the feasibility check shows that placing the order is not possible. |
| 996 | This reason code would not be returned by the web service. |
The following table describes the values provided by the FEASIBILITY_REASON element.
Note: as shown in the table, not all FEASIBILITY_CODE values have a corresponding FEASIBILITY_REASON.
| VALUE | FEASIBILITY_CODE |
|---|---|
| Order Not feasible (default reason when no specific reason exists) | 999 |
| Consentdeclined in the location.RequestManualFeasibility to proceed if required. | 999 |
| Fibre is not available in the location. Request Manual Feasibility to proceed if required. | 999 |
| Feasibility request requires manual investigation. | 999 |
| Feasible to Order (default reason when no specific reason exists) | 998 |
| Design and Build is required if Customer Order is submitted for this location. | 998 |
| Consent is required if Customer Order is submitted. | 998 |
| Feasible to Provide Service at Location.Select an appointment to proceed to Customer Order. | 998 |
| Your order is feasible at the given location, please select an RFS date | 998 |
| Hyperfibre Design and Build is required before appointment selection if Customer Order is submitted for this location. | 998 |
| Order Not Feasible (default reason when no specific reason exists) | 997 |
| Product Instance has inflight order, you will need to cancel any inflight orders against the product and try again | 997 |
| The same ONT has inflight product order, you will need to cancel any inflight orders first and then try again. | 997 |
| Replace Product Instance has inflight order, you will need to cancel any inflight orders against product and try again | 997 |
| Insufficient resources available | 997 |
| Product Instance does not exist at specified location | 997 |
| Invalid address or location | 997 |
| Customer not onboarded for requested Product Offer | 997 |
| The Product Instance provided belongs to a different customer | 997 |
| Unbundled services are not available at this location | 997 |
| Cannot transfer a Product Instance ID that already belongs to customer placing order | 997 |
| No existing instances, try Move Primary Offer | 997 |
| Aim requires an offering | 997 |
| Unknown aim / order type combination | 997 |
| Aim requires a product offering | 997 |
| Aim requires a Product Instance | 997 |
| Unknown location | 997 |
| No existing instances, try Connect Primary Offer | 997 |
| There are available ONT's or no ONT exists, try Connect Primary | 997 |
| No suitable ONT is available | 997 |
| Supplied ONT ID is not valid | 997 |
| ONT ID and TLC combination is not valid | 997 |
| Request validation failed: Primary Product Instance is not supplied or incompatible with supplied ONT ID | 997 |
| Product characteristic <Characteristic name> does not belong to product offer | 997 |
| Request validation failed: Characteristic [name: X, value: Y] out of range | 997 |
| No existing primary instance for Connect Secondary | 997 |
| Voice is not supported as a separate service when the ONT is in RGW mode, as the ATA ports are configured through the RGW service | 997 |
| Request validation failed: Primary Product Instance is not supplied | 997 |
| Contact details incorrect | 997 |
| Existing open order | 997 |
| Invalid order type | 997 |
| Invalid Product ID | 997 |
| Invalid Provider name given for Transfer | 997 |
| Invalid address or location | 997 |
| Fibre not yet available at this location | 997 |
| Invalid or non existing POI | 997 |
| Resources not available | 997 |
| Your order is not feasible. Please try again later. | 997 |
| Losing Service Provider Name is invalid. | 997 |
| Handover Connection not available | 997 |
| The current ONT mode does not support this | 997 |
| No free suitable ports are available to support this request | 997 |
| No existing primary instance for Connect Secondary | 997 |
| Feasibility has Expired. Please submit another one for this Location. | 996 |
The following table describes the values provided by the demand point type element.
| VALUE | DESCRIPTION |
|---|---|
| MDU | Multiple Dwelling Unit. |
| Unknown | Not able to determined based on our inventory records. |
| SDU | Single Dwelling Unit. |
| Subdivision | Exists in an area of known development. |
| NBAP | Non-Building Access Point. |
The following table describes the values provided by the install type element.
| VALUE | DESCRIPTION |
|---|---|
| Unknown | Not able to determine based on our inventory records. |
| Standard Install |
Zero install cost for residential customers. CFH Service LevelAgreements (SLA) apply:
|
| Non-Standard Install |
Price on application (POA) install. CFH SLAs do not apply |
| Standard Install (Basic) |
Extend cable to 200m until capital runs out for business customers. Zero install cost for residential customers. CFH SLAs do not apply. |
The following table describes the values provided by the consent required element.
| VALUE | DESCRIPTION |
|---|---|
| Y | Location is an MDU or SDU on a Right of Way that does not already have consent. |
| N | Location either does not require consent, or already has consent. |
The following table describes the values provided by the design required element.
| VALUE | DESCRIPTION |
|---|---|
| Y | Location requires a design. |
| N | Location does not require design, or already has a design. |
The following table describes the values provided by the build required element.
| VALUE | DESCRIPTION |
|---|---|
| Y | Location is not ready for provisioning and will require build to be undertaken. |
| N | Location does not require additional build. |
The following table describes the values provided by the AVAILABLE_RFS_DATES element.
Note: we intend to change this functionality, it is documented here for completeness only in it's current form. We will stop providing the list of dates and only return the AVAILABLE_RFS_DATES element.
Use Query Appointment Availability to retrieve a list of RFS dates and times.
| VALUE | DESCRIPTION |
|---|---|
| AVAILABLE_CONNECT_RFS_DATE_TIME | Available RFS date and time for a connection. |
| AVAILABLE_DISCONNECT_RFS_DATE_TIME | Available RFS date and time for a disconnection. |
Date and time values use the xsd:dateTime format: YYYY-MM-DDTHH:MM:SS+[UTC offset, e.g. 12:00].
TheSiteVisit ids will be listed against theirrelativeOrderItem(s) using the structure OrderItem -SiteVisitidandagainunderOrderwiththedetailsofthesitevisiti.e.Order-SiteVisit-id-type,bookable,etc.
The following table describes the SiteVisit elements.
| NAME | CARDINALITY I | INPUT/OUTPUT | DESCRIPTION |
|---|---|---|---|
| id | O | SiteVisit identifier. Unique id used forthe site visit required by the feasibility request. It is used in subsequent Appointmentscenarios. | |
| bookable | O | Indicates if the site visit is bookable. | |
| type | O | Purpose of the site visit. |
The bookable indicator setting is determined by the order feasibility result, the following table describes the values provided by the SiteVisit - bookable element.
| VALUE | DESCRIPTION |
|---|---|
| true |
Site visit appointment can be booked. If this value is returned indicated prior to CreateOrder, it indicates that the appointment must be in a reserved condition at the time we receive the CreateOrder request. |
| false |
Site visit appointment cannot be booked at this time. If this value is returned prior to CreateOrder, it indicates that an appointment cannot be reserved before CreateOrder is submitted. We will use the Notification touchpoint after the order submission to request that you book appointments when required. |
The following table describes the values provided by the type element.
| VALUE | DESCRIPTION |
|---|---|
| Scope | Site visit for scoping. |
| Install | Site visit for Installation. |
| Install/CSE | Site visit for Installation and Customer Service Experience. |
| CSE | Site visit for Customer Service Experience. |
| CONNECT_RFS_DATE_TIME | Service connection dates. |
| DISCONNECT_RFS_DATE_TIME | Service disconnection dates. |
QueryOrderFeasibilityRequest
The Order - type and OrderItem - Action fields are mandatory for requesting this service.
Thefollowingtableshowsthepossibleorderscenarios,thevaluesofOrder-typeandOrderItem-action fields, and the associated mandatory input criteria / fields.
| SCENARIO | ORDER-TYPEVALUE | ORDERITEM-ACTION VALUE | INPUT CRITERIA | NOTES |
|---|---|---|---|---|
| Connect | Connect Primary | new |
|
Required for each new product offering. |
| Connect Additional ONT | new |
|
Required for each new product offering. | |
| Connect Secondary | new |
|
Required for each new product offering. | |
| Connect and Replace | new |
|
Required for each new product offering. | |
| Move | Move Primary | new |
|
Required for each new product offering. |
| relinquish |
|
|||
| Move Additional ONT | new |
|
Required for each new product offering. | |
| relinquish |
|
|||
| Move and Replace | new |
|
Existing provider's productId, must match an active product id in our product inventory for this location. | |
| relinquish |
|
|||
| Modify | Change Offer | new |
|
|
| relinquish |
|
|||
| Modify Attribute | modify |
|
Used for modifying an existing product instance. | |
| Modify Attribute | modify |
|
Used for ordering CSE by itself. | |
| new |
|
|||
| Disconnect | Disconnect Primary | relinquish |
|
|
| Disconnect Secondary | relinquish |
|
||
| Transfer | Transfer Primary | new |
|
Existing Provider ProductId, must match an active product id in our product inventory for this location. ExistingProviderName must match a value in the Chorus Customer managed list. |
| Transfer Secondary | new |
|
Existing Provider ProductId, must match an active product id in our product inventory for this location. ExistingProviderName must match a value in the Chorus Customer managed list. |
| NAME | DESCRIPTION |
|---|---|
| MEP | Synchronous call with Acknowledgement. |
| Inputs | Query order feasibility for a location. |
| Outputs | Synchronous Acknowledgement. |
| Non-repudiation | Yes. |
| Description | Initiates a transaction to query order feasibility. |
QueryOrderFeasibilityResponse
If valid input was provided, the response will contain the results of an order feasibility request. It will include the relevant fields from the following list:
| NAME | DESCRIPTION |
|---|---|
| MEP | Synchronous call with Acknowledgement. |
| Inputs | Response to your query of order feasibility for a location. |
| Outputs | Synchronous Acknowledgement. |
| Non-repudiation | Yes. |
| Description | Query order feasibility is processed or has an exception. |