If the B2B Web Service encounters a problem it will return an exception message containing the fields:
- generated id
- code
- description
- reference (XPath).
|
CODE |
DESCRIPTION | MEANING | TOUCHPOINT | REFERENCE |
|---|---|---|---|---|
| 000 | Backend processing error encountered - If problem persists please contact Chorus admin | General exception returned for errors that do not have a specific exception code. | ALL | / |
| 001 | Supplier Location ID not found | The Place id cannot be found. |
TP001 TP002 TP005 |
//Place/id |
| 002 | Address not found | The Address cannot be found. | TP005 | //Address |
| 003 | Product Instance ID not found | The Product id could not be found. | TP002 | /QueryOrderFeasibility/QueryOrderFeasibilityInteraction/ QueryOrderFeasibilityInteractionItem/Order/OrderItem/ ProductOffering/Product/id |
| 004 | Required field PLSAM not valid - Please enter valid PLSAM (1 to 7 digits) | The AddressKey value for the PLSAM is invalid. | TP005 | //Address/AddressKey/type[text()='PLSAM']/../value/text() |
| 005 | Supplier Location ID is not valid | The value entered against Place id is invalid. |
TP001 TP002 TP005 TP025 |
//Place/id |
| 006 | Element ‘streetAlphaNumeric’ contains an invalid value | The value entered against streetAlphaNumeric is invalid. | TP005 | //Address/stAlphaNumeric |
| 007 | Customer is not onboarded for any Product Offers for this Location ID | You are not onboarded for product offers at the location (Place id) | TP001 | //Address/Place/id |
| 008 | Element ‘streetName’ contains an invalid value | The value entered against streetName is invalid. | TP005 | //Address/streetName |
| 009 | TUI Address Key is not valid | The AddressKey value for the TUI id is invalid | TP005 | //Address/AddressKey/name[text()='TUI']/../value/text() |
| 010 | TUI Address Key is not found | The AddressKey value for the TUI is not found. | TP005 | //Address/AddressKey/name[text()='TUI']/../value/text() |
| 011 | Unknown filter criteria specified {%s} | The supplied filter criteria is not supported. | TP001 | //Filter/FilterCriteria/name[text()='']../value/text() |
| 012 | Order decomposition error: {%s} | Order decomposition failed for the specified reason. | TP002 | /QueryOrderFeasibility/QueryOrderFeasibilityInteraction/ QueryOrderFeasibilityInteractionItem/Order/OrderItem |
| 014 | Customer not onboarded for requested Product Offer | You are not onboarded for the Product Offer | TP002 | //Order/OrderItem/ProductOffering/id[text()=’{%s}’] |
| 015 | Site Visit ID not found | The SiteVisit id is not found. |
TP003 TP011 TP012 |
//SiteVisit/id[text( |
| 016 | DateTime Range not valid | The date and time range is not within a valid appointment or RFS availability timeframe |
TP003 TP011 TP012 |
//SiteVisit/id[text() |
| 017 | RFS validation failed: {%s} | The RFS date failed validation for the specified reason. |
TP003 TP004 TP011 |
/ |
| 018 | Question Answer Failed: {%s} | The AmendOrderType ANSWER request failed for the specified reason. | TP004 | //Order/orderItem/question/questionId[text()=’{%s}’] |
| 019 | Customer Order ID or Customer Reference ID not found | The value entered against Order id or customerReferenceId is not found |
TP003 TP004 TP007 TP011 TP012 |
//Order/id |
| 020 | Appointment reschedules failed as charges may apply - Please resubmit & accept charges. | Charges may apply for requested reschedule, resubmit with acceptCharges TRUE to proceed. | TP004 | / |
| 021 | EXCHANGE_CODE Address Key is not valid | The address key should be 2-5 alpha (a-z) characters. | TP005 | //Address/AddressKey/type[text()='EXCHANGE_CODE']/../value/text() |
| 022 | Specified Address Key ‘type’ is not valid | Valid values for AddressKey type are PLSAM or TUI. | TP005 | //Address/AddressKey/type[text()=’{%s}’]../value/text() |
| 023 | PLSAM Address Key is not found | The AddressKey value for the PLSAM is not found. | TP005 | //Address/AddressKey/type[text()='PLSAM']/../value/text() |
| 024 | EXCHANGE_CODE Address Key is not found | The AddressKey value for the EXCHANGE_CODE is not found. | TP005 | //Address/AddressKey/type[text()='EXCHANGE_CODE']/../value/text() |
| 025 | The attribute {%s} in the request does not exist or does not match the corresponding attribute in the Order record | There is a mismatch between the Order Feasibility attributes and values in the corresponding Create Order request. |
TP003 TP004 |
//*[contains(node(), %s)] |
| 026 | Request validation failed: {%s} | Request validation failed for the specified reason. |
TP002 TP003 TP004 TP006 TP007 |
//*[contains(node(), %s)] |
| 027 | Order Feasibility has expired. | The order cannot be created as order feasibility has expired | TP003 | QueryOrderFeasibilityResponse/xsl:choose/xsl:otherwise/ OrderFeasibilityInteraction/OrderFeasibilityInteractionItem/ OrderFeasibilityResult/validFor/endDateTime |
| 028 | Multiple results for Exact Match details entered | Multiple results found for the ExactMatch search criteria. | TP005 | //Address |
| 029 | The Order State of the specified Customer Order does not support the selected action | The operation called is invalid, e.g. the order type used in the Create Order request does not match the order type used in the Query Order Feasibility request. |
TP003 TP004 TP006 TP011 TP012 |
//Order/OrderItem/state |
| 030 | The Order ID provided belongs to a different customer | The Order id belongs to another Customer. |
TP003 TP011 TP012 TP007 TP004 TP006 |
//Order/id |
| 031 | Site Visit request failed: {%s} | The Site Visit request failed for the specified reason. |
TP011 TP012 |
//Order/SiteVisit/id |
| 032 | Appointments cannot currently be queried or booked for this Site visit ID. Please check the order state. | Appointment is not bookable in the current order state |
TP003 TP011 TP012 |
//Order/SiteVisit/AppointmentSlot/dateTime |
| 033 | Multiple results found for Customer Reference entered | Multiple results found, please enter a unique CustomerReferenceId or query using Order id. | TP007 | //Order/customerReferenceId |
| 034 | No timeslots available for a provided date range | There are no timeslots available within the date and time range | TP012 | //Order/SiteVisit/AppointmentSlot/dateTime |
| 035 | Requested timeslot not available, please try a different timeslot. | Requested appointment is not available. |
TP003 TP011 TP012 |
//Order/SiteVisit/AppointmentSlot/dateTime |
| 036 | The replaced product instance must be owned by a different RSP | For the order types move and replace and connect and replace the ProductId being replaced must belong to another RSP. | TP002 | /QueryOrderFeasibility/QueryOrderFeasibilityInteraction/ QueryOrderFeasibilityInteractionItem/Order/OrderItem/ ProductOffering/Product/id |
| 040 | Request for RFS date contains sitevisitID | If the request includes Order type, i.e. query for RFS dates, it must not contain a SiteVisit id. | TP011 | / |
| 041 | Request for RFS date contains invalid RFS date type | If SiteVisit type is RFS date connect or disconnect, a SiteVisit id cannot be included in the request | TP011 | / |
| 044 | Internal WSDL Validation error. Outbound schema validation failed, please refer to process documentation | The payload of the response message we are trying to send does not comply with the WSDL |
TP003 TP005 TP025 TP002 TP011 TP012 TP007 TP006 TP004 TP001 |
/ |
| 045 | Request processed. Timed out awaiting the result. Please refer to process documentation | When a back-end component does not respond within the set time-out period; a message time-out error is thrown |
TP003 TP004 TP006 |
/ |
| 046 | Request processed. Timed out awaiting the result. Please retry. | When a back-end component does not respond within the set time-out period; a message time-out error is thrown |
TP007 TP002 TP025 |
/ |
| 050 | ONT Serial Number is not valid |
ONT Serial Number entered is not : -12 characters long -Alphanumeric (i.e no wild characters are allowed in the serial number) |
||
| 051 | ONT Serial Number not found | ONT Serial Number can not be found in our Inventory | ||
| 060 | Notification Email is mandatory when Notification Preference is true | The OrderEmailNotification value is true but the emailAddress is not included in the request. | TP003 | / |
| 072 |
Incorrect 'reason' information supplied: %s |
Supplied reason code is not valid | //Order/Reason/code | |
| 080 | CSE Validation Failure: {%s} |
The CSE selected on the Order Feasibility request has failed validation for the specified reason Where {%s} is a variable to be replaced by the description value returned by the createOrder response – “CSE Validation Failure: The selected CSE is not compatible with the Product Offer ordered." |
TP002 | //Order/OrderItem/ProductOfferring/id |
| 081 | CSE Validation Failure: {%s} |
The CSE selected on the Order Feasibility request has failed validation for the specified reason Where {%s} is a variable to be replaced by the description value returned by the createOrder response – “CSE Validation Failure: Disconnect Primary PONFAS Distribution Orders must include a CSE Offer.” |
TP002 | //Order/OrderItem/ProductOfferring/id |