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Wireless Colocation

Service Levels

Service levels

Wireless Colocation tasks (single site)

Target time frames (working days)

Stage 1 - Site Data Pack request (Optional)

3 days

SP submits Site Data Pack Application

0 days

Chorus issues Site Data Pack

3 days

Stage 2 - Site Visit (Optional)

13 days

SP requests site visit

0 days

Chorus assesses the request and ensures all relevant accreditation provided

3 days

Chorus arrange accreditation training for SP representatives (if applicable)

N/A

Chorus and SP arrange escorted Site Visit (if applicable)

10 days

Stage 3 – Full Site Application

13 days

SP submits Full Site Application

0 days

Chorus confirms Full Site Application valid

3 days

Chorus issues Preliminary Site Approval or rejects with reasons

10 days

Stage 4 - Landlord/Third Party Approvals, RMA consents and Final Site Approval

93 days

Chorus issues Preliminary Site Approval

0 days

Chorus requests approval from third parties and landowner

5 days

Chorus notifies customer consent gained or schedules meeting to discuss next steps

20 days

SP obtains RMA consents and any other condition outlined in Prelim approval letter

90 days

SP provides Preliminary Notice to Chorus that all conditions in Preliminary Site Approval fulfilled

0 days

Chorus confirms Preliminary Notice received, Chorus issues Final Site Approval or rejects with reasons

3 days

Stage 5 - Approval to Build

10 days

SP submits Project Plan

0 days

Chorus reviews Project Plan, approves Project Plan and issues Approval to Build or requests changes to Project Plan if required

10 days

Stage 5 - Commercial Wireless Colocation Site Build

20 days

Commercial Wireless Colocation Build Period

N/A

Project Closure

20 days

Planned Work

13 days

SP Submits Planned work request

0 days

Chorus assesses the request and advises if a planned work request is required and whether the request has enough information

3 days

Chorus notify SP if planned work approved

10 days

Please note that operations manual changes were introduced in March 2018: 

  • Application process changes
    • Site Data Pack timeframe reduced from 5 to 3 days
    • Full Site Application timeframe reduced from 20 to 13 days
    • Preliminary Acceptance timeframe reduced from 5 to 3 days
    • Planned Work timeframe increased from 5 to 13 days
  • All work outside customer space within Chorus Exchanges is now undertaken by Chorus
  • Capital Cost Contribution process for Unplanned Maintenance
  • Power standards updated
  • Third party and landowner approval process updated
  • Access Tracks updated
  • Planned Work requirements updated
  • Health and Safety updated