Here are some of the key service levels for HSNS Lite.
|
Service |
Service level targets |
|
Provisioning targets (Fulfil) |
Automated pre-qualification order completion (copper only) – 4 business hours Manual pre-qualification order completion (copper) – 2 business days Manual pre-qualification order completion (fibre) – 6 business days Category 1 build (new connections) – 40 working days Category 2 build (new connections) – 35 working days Category 3 build (new connections) – 25 working days Category 4 (speed upgrades and disconnections) – 17 working days |
|
Faults targets (Assure) |
|
|
Available reporting |
Chorus Operational Reports |
|
Other notes |
Planned outage – at least 5 business days notice Unplanned outage – 2 hours after event |