Here are some of the key service levels for HSNS Lite.
| Service | Service level targets |
| Provisioning targets (Fulfil) | Automated pre-qualification order completion (copper only) – 4 business hours Manual pre-qualification order completion (copper) – 2 business days Manual pre-qualification order completion (fibre) – 6 business days Category 1 build (new connections) – 40 working days Category 2 build (new connections) – 35 working days Category 3 build (new connections) – 25 working days Category 4 (speed upgrades and disconnections) – 17 working days |
| Faults targets (Assure) |
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| Available reporting | Chorus Operational Reports |
| Other notes | Planned outage – at least 5 business days notice Unplanned outage – 2 hours after event |