|
Service hours |
Assure: 7am-7pm x 7 days a week Fulfil: 8am-5pm / Monday-Friday |
|
Provisioning targets (Fulfil) |
Notification of expected RFS: 5 working days Meet expected RFS date |
|
Faults targets (Assure) |
Metro: 6 hours Rural: 8 hours Critical response: 2 hours to site |
|
Billing targets |
3 working days from when request is closed |
|
Available reporting |
Customer reporting suite |
Ethernet Handover
Service Levels
Service levels
Services
The tables below identify the current and planned services available on each type of handover link:
|
|
UBS |
Basic UBA |
Enhanced |
UNS |
HSNS |
UPC |
|
GigE (M40) |
√ |
√ |
X |
X |
X |
X |
|
GigE (7450) |
X |
X |
√ |
X |
√ |
X |