Service Providers website migration

On 1 October 2025, we’ll launch the new Service Providers website. All users will be required to log in with a Chorus managed account, and old URLs will automatically redirect to the new site. Learn more.

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Chorus Exchange Connect (CXC)

Service Levels

Restoration time

Downtime reported to ChorusRestore time
Before MiddayBy 7pm on that day
After MiddayBy midday on the following day

Billing targets

1 working date from service given

Event management targets

  • Planned Outage: 5 business days’ notice
  • Unplanned Outage: 2 hours after notice