Central Office and Point of Interconnect (POI)

• Service hours:
  • Assure: 7am-7pm x 7 days a week 24/7 to log incidents or remote fixes
  • Fulfil: processing 8am-5pm Monday to Friday.
• Provisioning:
  • Colocation space allocation
    • New Interconnection Point: 20 business days
    • Existing Interconnection Point: 20 business days.
  • Additional tie cables
    • 20 business days.
  • MOFDF service orders
    • 4 business days.

For more details, please refer to the service level terms. 

Each exchange site is classified based on the level of service available at that site. These are:

Platinum – fault tolerant site infrastructure:

• Full duplication of all major plant, i.e. power and cooling
• Can be available concurrently for power options and air conditioning.

Gold – concurrently maintainable site infrastructure:

• Two generators
• Dual feeds for power
• Dual feeds for air conditioning.

Silver – redundant capacity component site infrastructure:

• Two generators
• Dual feeds for power
• Single feed for air conditioning.

Bronze – basic site infrastructure:

• Backup generator
• Battery backup for three hours
• Air conditioning during outage.

Steel – dependent on external power:

• Dependent on external power as no backup generator
• Battery backup for eight hours
• No air conditioning during outage.

For further details please refer to appendix F in the operations manual.