We’re trialling outbound calling to generate ‘Intact Orders’ for you to connect

Considering the current Covid-19 alert level restrictions, we want to help continue to connect customers while keeping our technicians and customers safe. We will trial calling customers who have intact copper or fibre connections and currently don’t have an active connection with Chorus, to educate them on their options to connect with no technician visit required.

What’s happening

  We are commencing this trial from Wednesday 29 April 2020 calling around 600 households*. Our aim is to educate the householder around how they can easily connect to fibre or copper-based broadband without the need for a technician to visit their home.

This trial will run for up to five working days and Chorus will:

  • educate customers that they have an option to connect to a fibre or copper connection without requiring a tech visit
  • carry out ONT checks if customer is interested, to reduce any potential failed connections
  • if interested direct customers to their preferred broadband provider or to check or for a comparison of different plans available.

Upon completion of this trial, we will determine whether to introduce this option into future migration activities (expanding on our current door to door activities).

While this trial may generate prospects for you, don’t forget our current Mix It Up offer has bonus credits for fibre intacts and it is likely these households will be eligible. To earn more credits, you will find our latest ‘Fibre Intact Bonus Credit’ List on our service provider website. Please note that you will need to place an order by 30 June 2020 to receive these additional credits.

Next steps & contact

Please get in touch with your Account team for any queries.

* Chorus will be using an outsourced supplier to both source household contact information (from publicly available sources) and to call targeted addresses.