On the 1st March our new Managed Fibre Campaign process will launch. Twelve months in the making, this process works to support you when moving customers to the best possible broadband and ensures the delivery of an improved customer experience.

What’s changing

We will be providing a one-day installation process, which gives you the ability to market shorter installation time-frames to customers in a pre-agreed campaign area. It will also provide a streamlined and improved customer service experience. You’ll find the terms of this offer and supporting information on our Managed Fibre Campaign page.

Supporting details

The new Managed Fibre Campaign process is made up of two key elements:

1.  An order aggregation base service – you commit to achieve an order aggregation threshold and we’ll coordinate our field resources to deliver a one-day install, where possible
2.  A technician support service for your door-to-door sales team – a chargeable service which sees our technicians supporting your sales team by showing the customer what’s required for their place and gaining install approval at the time of sale.

The Managed Fibre Campaign process will be available to all RSPs from 1 March 2018. However, we invite you to begin planning discussions with us today on how we can work together, so you can best take advantage of this new service.

We will work together in the planning to ensure a robust and achievable fibre service offering for your customers:

• We have published the indicative Chorus locations and planned network lifecycle projects so you know where we can support sales campaigns (available on our website)
• You need to register your interest in running campaigns, indicating preferred areas, projected sales, timings and additional support required
• We then work together to ensure coordination and delivery of the agreed campaigns – you market to the agreed addresses and achieve the order aggregation threshold and we’ll deliver a one-day install, where possible.

Next steps

Please contact your account manager if you are interested in taking up this new process, have any queries or feedback.