We are updating your communication channels for fibre business escalations

To improve the business NGA escalation process, we are reconfiguring our communication channels. This means that you will have new points of contact from Monday 6 August. 

What’s changing

We’ve updated the escalations processes page on your Chorus website and the Chorus escalations mobile app with the new contact details for business NGA provisioning escalations.

The following changes take effect from Monday 6 August, and will be reflected in the Chorus Escalations mobile app and your Chorus website:

Escalation matrix


To make it easy for you, we have created a single business escalation channel for Bitstream 2 and Bitstream 3:

Next steps

For more information, please contact your Service Delivery Manager.