Following consultation in the Product Forum over an extended period, we’ve updated the supporting documents that form the Chorus UFB Services Agreement. These new documents replace their earlier versions. (However, the General Terms remain unchanged and were published in 2012).

What’s changing

We’ve been working with the industry and Crown Fibre Holdings on a range of clarifications to our documents - especially the service descriptions. You should not expect any changes in practice. You can find the affected products listed on this page. Once on the product page, click the Contracts & Agreements section. (They can also be found on our public site - www.chorus.co.nz/ufbservices).

These documents will continue to evolve after further consultation at the TCF product forum. Examples of future changes include additions for UFB2, improved service levels and the impact of land access reform - to name a few.

Next steps

Please contact your account manager with any queries or feedback.