We realise there have been launch delays on a few projects. We wanted you to know that we’re addressing our key bottlenecks. We’re streamlining processes so digital initiatives get into your hands, faster.

What's happening?

Over the past year, we’ve been developing great fibre initiatives that’ll positively impact your business. This includes Fibre Test Tools, NGA Tail Extension, flexible End User Terms and Fibre Fulfilment Enhancements. We’re also working on the digital delivery process itself, to minimise delays going forward. 

What's the detail?

Like you, we’re pretty excited about the great functionality and tools we have in the pipeline. However, we decided to focus our limited resources on our fibre B2B. This initiative's vital. Regrettably, this now means we won’t deploy the above initiatives into production until early 2017.

We're adding more capacity

We’re making improvements, both internally and with our suppliers. This includes richer planning, increased resourcing, testing automation and investment in new development and test environments.

However all of these aren’t overnight fixes. It does take time for their benefits to be realised. You’ll start seeing the impact of these changes in 2017.

Updated delivery dates

1. B2B additional queue with multi-threading – this will be available for testing in the EMMA environment on 26 November and available in production 22 January 2017.
2. Land Access Reform - changes will be available on 22 January 2017. (Note that this legislation has not yet been passed).
3. NGA tail extension service – functional testing of this new service is going well but we’re not quite ready to provide a delivery date. Notice of the date will be provided next week.
4. Various minor improvements to Chorus Portal and notifications will be available on 22 January 2017. Your SDM has a briefing pack with details.
5. Fibre Test Tools – this capability will be launched on 1 March 2017. Details of a pilot programme will be confirmed at the beginning of February 2017.
6. Flexible End User Terms - this should be available in April 2017, but will be confirmed in the new year.

To give you better visibility in the future, we’ll publish each initiatives’ release status online, so you can track the ones most relevant to you.

Who do I contact?

Please contact you service delivery manager with any queries or feedback.