Summary of consultation feedback: Business portfolio simplification
Late last year, we consulted with you on a proposal to further simplify our business product portfolio.
The scope of this initiative included the following business products/plans:
Category | Product | Scope | Stop-sell | Withdrawal | Recommended alternate product(s) |
Bitstream 2 | Business NGA Evolve | Selected plans | Done - Nov '22 | Proposed - 31 March 2025 | Small Business Fibre |
Bitstream 3 | NGA Business 2 | All B/W profiles | Proposed - 31 March 2025 | Proposed - 31 March 2026 | NGA Business 4 |
Bitstream 3a | NGA Business 1 | All B/W profiles | Proposed - 31 March 2025 | Proposed - 31 March 2026 | NGA Business 200 |
Bitstream 3a | NGA Business 5 | All B/W profiles | Proposed - 31 March 2025 | Proposed - 31 March 2026 | NGA Business 200 |
Bitstream 3a | NGA P2P Business | Profiles without connections | Done - Nov '22 | Proposed - 31 March 2025 | N/A |
Bitstream 3a | Education Hyperfibre | All B/W profiles | Done - Sep '22 | Proposed - 31 March 2025 | Business Hyperfibre |
HSNS | HSNS Lite Fibre | All B/W profiles | Proposed - 31 March 2025 | Proposed - 31 March 2027 | Business Premium; HPA; DFAS; Hyperfibre etc. |
Thank you to all who provided feedback. Feedback from the consultation was largely positive with RSPs in favour of further simplification and a number of RSPs undertaking similar initiatives. One RSP said simplification helps to streamline provisioning and billing activities.
This update provides a summary of the feedback we received from RSPs.
Product specific feedback
Category | Product | Feedback |
Bitstream 2 | Business NGA Evolve |
|
Bitstream 3 | NGA Business 2 |
|
Bitstream 3a | NGA Business 1 | |
Bitstream 3a | NGA Business 5 | |
Bitstream 3a | NGA P2P Business 2 |
|
Bitstream 3a | Education Hyperfibre |
|
HSNS | HSNS Lite Fibre |
|
Non-product specific feedback
In addition to the above product specific feedback, RSPs suggested:
- Chorus manages the end-to-end migration process – from order entry of the new product, to RQ of the existing connection.
- A price equivalent alternative product be provided for all retired plans.
- If a new ONT is required because of the migration, these are ‘pre-built’ to remove scheduling challenges.
- To manage migrations as part of an infrastructure upgrade, meaning RSP’s can fit into the BAU planned outages.
- Chorus developing supporting offer(s) or incentives to move from products being withdrawn to the proposed alternative products.
Next steps
This update provides a summary of the feedback we received on our proposal. We are taking this feedback into account and preparing next steps. Each point will be carefully considered in making a final decision and supporting any migrations off impacted products to a new business product. Confirmation and any required notices will follow.
Contact
For any further questions, please contact your account manager.