In October last year we issued an Update about the changes we were making to our Copper provisioning system. In November we started migrating our copper network inventory and information to the new system and began making changes to how port refreshes were done for BUBA connections.

The next component in this project is retiring the port refresh function for BUBA on ASAM equipment. This will no longer be available from mid-March 2018.

What’s changing

We are initiating a small change to how port refreshes are done for BUBA connections. For BUBA on ASAM equipment the port refresh function will no longer be available on ISAM equipment from mid-March 2018.

Should you attempt to conduct a port refresh for BUBA via ISAM, an error message will display. In this instance please raise a ticket via the OFM portal. Our Assure desk will then action this request.

Please note that there will be no changes to the way you order, manage and track your copper broadband connections.

Supporting details

Port refreshes will continue to be available for EUBA and VDSL connections.

Next steps

If you have any questions, please talk to your service delivery manager.