We’re improving your customers’ fibre experience. If they take over a property and find the ONT's power cable missing, we can now courier one directly.

What's happening?

From 7 March 2017, if your customer’s missing a power cable, we can courier one at no extra cost. They no longer need to wait for a site visit by a technician.

What's the detail?

If you know at the time of ordering, that your customer is missing an existing ONT power cable, simply request one via the Chorus Portal’s New Connection order form. If you add it into an interaction, you’ll no longer need to request a truck roll.

If your customer identifies a missing ONT power cable after an order’s completed, submit a fault and add a note into the ticket.

In either case, we’ll courier a power cable to your customer at no additional cost. They’ll just need to sign for the delivery. We’ll also include simple instructions so your customer can plug the power cable in themselves.

This new courier process for missing power cables is available from 7 March 2017.

Who do I contact?

Please contact your service delivery manager with any queries or feedback.