A summary of our communications sent in January.

17 Jan: Rural Broadband Initiative (RBI) update

We’re making great progress connecting your rural customers. Many now have better fibre and copper broadband options. We prioritised schools, hospitals, health centres and wireless backhaul sites to get better broadband. Check out our short video for more details.

19 Jan: Fibre to copper prequalification

We’ve noticed quite a few copper orders were for premises where fibre’s already installed. So we’ve made some changes to our copper ordering process. Check out our short video, so you’re familiar with the new process. Checks are now in place, to ensure your customers get the best broadband possible.

19 Jan: Change Notification - Overhead to underground installs are changing

Customers with overhead copper requesting an underground fibre install, now enjoy a more streamlined process. Read the full Informer here. 

24 Jan: Training videos to improve your customers' experience

You’ve told us that the fibre installation process can be confusing. So we’ve created four short clips to help you better understand the process. Share them with your team, so everyone’s up to speed. Read the full Informer here.

26 Jan: Media Release - Chorus to extend fibre to another 200,000 customers

Chorus today announced it has reached an agreement with Crown Fibre Holdings to extend its ultra-fast broadband (UFB) rollout to a further 169 areas extending from Taipa–Mangonui in Northland to Bluff in Southland. This will make fibre available to an additional 200,000-plus homes and businesses beyond the 1.1 million customers in Chorus’ existing UFB rollout areas. Read the full press release here.