The ONT Status refresh
We currently provide ONT Status at a premises as part of the Fibre Order Creation journey through Portal/B2B and Fibre Connect APIs. This is an overnight snapshot of the status of each of the ONTs in Chorus Network.
We recommend using this status to troubleshoot and potentially roll a truck if a problem is identified, especially when we indicate the ONT is “Not working”.
We can see in our network when an ONT loses power, e.g. if it was switched off, or the power was unplugged. We use this information to categorise ONTs as “Switched off”. This may indicate that a new power cord may be required, or it may have been damaged since we last saw it on our network.
These states are as follows:
ONT STATUS | Definition |
Connected | The ONT is connected and working |
Locked | The ONT has been administratively locked by Chorus and will not work. Please contact Chorus_nga@chorus.co.nz or Business_Fibre@chorus.co.nz for assistance |
Not working | The ONT is faulty or missing and is likely to need repair. We recommend asking your customer to verify if the ONT is in situ/operational and roll a truck if not. |
Not connected | The ONT has not yet been provisioned |
Switched Off | The ONT has been switched off and may just need to be turned back on. Note that if it has been removed or damaged since power off, which we will not have visibility of. We recommend you ask the customer to turn the ONT on to ensure everything is working as expected |
Not Specified | Inflight Order - ONT has not yet been assigned |
This ONT Status can be found in Portal by clicking on the orange down arrow next to the ONT ID while placing an order.
We have identified some status changes are inaccurate due to how we were translating the information from our network data and we have developed an enhancement to fix these problems. By running the existing ONT status through a state machine we will present a much more accurate picture of our network to you, so that you can have more confidence in the state as it is presented. This will further enhance your ability to work with the customer to get them up and running on fibre, or identify any problems and place orders with a truck roll proactively when required (e.g. faulty or missing ONTs).
This change will be deployed on 11 March 2025.
There are no system or operational changes required from you for this change, however we do recommend you build this information into your ordering processes to reduce the chance of a failed intact. The change will provide you with accurate and reliable information on the ONT status to make informed decisions and proactive actions for a better customer experience.
Contact
If you have any questions, then please reach out to your friendly Chorus Customer Engagement team.