Overview
Chorus Portal displays the status of every ONT at every premise within the Chorus Network.
We provide the status of every ONT on our Network within Chorus Portal. Each night a snapshot is taken and can be consumed within our B2B, Fibre Connect API’s, or manual order submission.
You can use this status to help troubleshoot and potentially roll a truck if a problem is identified, particularly if the status is ‘Not working’ or ‘Switched Off’.
To find the ONT status, select the arrow down button next to the ONT.
| ONT Status | Definition |
| Connected | The ONT is connected and working |
| Locked | The ONT has been administratively locked by Chorus and is not working. Please contact chorus_nga@chorus.co.nz or Business_Fibre@chorus.co.nz for assistance. |
| Not Working | The ONT is faulty or missing and is likely to need repair. We recommend asking your customer to verify if the ONT is in situ / operational and to roll a truck if not. |
| Not Connected | The ONT has not yet been provisioned |
| Switched Off | The ONT has been switched off and may just need to be turned back on. Note: if the ONT has been removed or damaged since being powered off we will not have visibility of this. We recommend asking the customer to turn the ONT on to ensure everything is working as expected. |
| Not Specified | Inflight order - the ONT has not yet been assigned. |