A summary of our communications sent in October.

4 Oct: Install Support update

We're still processing your feedback on our Install Support proposal. Our latest timing is to deliver a final plan by mid-November. Meanwhile, the interim offer is extended to 31 January 2017. Read the full Informer here.

5 Oct: Improving the rural copper broadband experience

We're upgrading nearly 100 copper cabinets by the end of the year. Read the full Informer here.

7 Oct: Media Release - Visionstream takes Downer fibre installs and guidance effect

We announced that our service company partner Visionstream will be taking over fibre installations in areas that are currently being serviced by Downer. Read the full release here.

11 Oct: Change notification - Copper ISAM software upgrade

To ensure that we continue providing your customers with the best broadband they can get, we’re upgrading the software in our copper ISAMs. Read the full Informer here.

13 Oct: Support over the holiday period

We’re confirming our support team’s availability and planned work restrictions, over the 2016/2017 holiday period. Read the full Informer here.

17 Oct: Changes to 0800 IT CHORUS

We've modified the options when you call 0800 IT CHORUS so it's easier to use. Read the full Informer here.

18 Oct: Free residential installations continuing

Together with Crown Fibre Holdings (CFH), we’re pleased to announce a conditional agreement that sees free residential installations continuing to 31 December 2019. It applies to premises connecting to our UFB network, outside of contracted standard distances. Read the full Informer here.

19 Oct: Four lucky winners could get the Gig

We’re giving four homes an upgrade to gigabit speeds. We’ll select two winners at Auckland’s Armageddon expo, with another two chosen online by Christmas. Read the full Informer here.

26 Oct: Withdraw of Basic VDSL amortisation

Following further discussions with you, we’re withdrawing the amortisation of Basic VDSL connection and wiringcharges. Read the full Informer here.

31 Oct: Preparing for Land Access Reforms

We’re piloting new processes for ROW and MDUs, that include site assessments upfront. By checking properties earlier, we’ll have a more accurate picture of the consent required. Read the full Informer here.