Monthly summary 6: 29 April 2016

A summary of the communications we sent in April.

Change notifications:

4 April - Simplifying the business hours escalation process

From 2 May 2016 provisioning escalations raised during business hours can only be made through the Chorus Portal or by email. Read the full Informer here.

Informers:

4 April - VDSL availability rules update

As a result of the audio consultation feedback on 17 March we’re now investigating whether we can make a change to Wireline broadband pre-qual to identify when NGA is already intact. Read the full Informer here.

7 April - Visionstream to install fibre in the Wellington region

From 16 May, Visionstream will be taking over from Downer to carry out fibre installations in Wellington and the Kapiti Coast; and then in the Manawatu from 30 May. Read the full Informer here.

8 April - Changes to Next Generation Access offer

To help you with your ordering and segmentation, from 4 May 2016 you will see more detail in some offer-names in the Chorus Portal. Read the full Informer here.

8 April - VDSL coverage extension

The successful change to band plan 998 provided increased speeds and improved performance. It was also able to deliver more stability on longer line lengths; as a result we’re now able to extend our VDSL coverage to 80% nationwide (previously it was 66%). Read the full Informer here.

11 April - Secondary offers now available for Next Generation Access

From 4 May 2016 we’re launching the ability to apply NGA secondary offers in our UFB zones. These offers use the additional UNI and ATA ports on the ONT, where a primary service already exists. Read the full Informer here.

14 April - Video content: Better Broadband 2020

At Broadband 2020 we presented a clear line of sight for products and services for 2020 and beyond. Read the full Informer here. Or you can check out the video, download a copy of the extended presentation and view the draft service descriptions here.

18 April - Launching the new Chorus app

If you’ve signed up to Install Support your customers will now be able to track the progress of their fibre connection via a web app. Read the full Informer here, or watch a short, 90 second video on the features of the app here.

21 April - Next Generation Access Tail Extension timing and pricing

From mid July 2016 you will be able to use the Next Generation Access (NGA) Tail Extension to easily and cost effectively extend your NGA coverage. Read the full Informer here.

22 April - New option for copper network extension quotes

From 26 April we‘re giving you two options for quote management activities on orders that require network extension to the copper network. Read the full Informer here.