Introducing a bonus credit to the Mix It Up Offer

On 3 February 2020 we announced we were seeking your feedback on our proposed amendments on a potential bonus credit and further extension to our existing Mix It Up offer. We have now received your feedback and are pleased to announce that we will be launching a fibre intact bonus credit from 1 April to 31 June 2020. 


What’s happening

We are introducing an additional bonus credit of up to $250 for selected new intact fibre connections, where orders are received for those addresses between 1 April 2020 and 30 June 2020, and service is given by 31 July 2020. This additional bonus credit will be paid in addition to the existing credits payable under the Mix It Up Offer.

The current offer credits will remain unchanged; you will continue to receive a credit for each new connection, upgrade, transfer with an upgrade and fibre intact, for  every order you submit which meets the thresholds and criteria. You’ll find the revised Mix It Up Offer letter under our resources section.

What are the details

To participate in this offer, including the bonus credit, you will need to sign up to our “Mix It Up” offer (if you haven’t already done so) before 31 March 2020. As this bonus credit is part of the ‘Connect to 100M+’ incentive, you will need to reach a sales mix which exceeds the ‘Connect to 100M+’ threshold to be eligible for the bonus credits.

The additions to the Mix It Up criteria to include the bonus credit are:

  • Addresses selected and made available on our Fibre Intact Bonus Credit list (List) will be accessible via the service provider website two weeks prior to the commencement of the bonus offer. These addresses will remain on the List for the term of the offer and we will update the List with new addresses that meet the criteria monthly during the offer period. 
  • Where an order is received for an address on the List that is for a Chorus Fibre plan of at least 100Mbps, you will receive a credit of:


Inactive ONT (as defined by Chorus ‘Fibre Intact Bonus Credit ’ list) which converts to fibre


Bonus Credit

Offnet (≥3months)

up to $250

Other (i.e. active copper, Offnet ≥1mth)

up to $50


  • Eligible connections must meet the offer criteria that are detailed in the amended offer letter;
  • Bonus credits will be calculated on orders received during the offer period and will be paid  on Service Given up to 31 July 2020;
  • We will pay credits on eligible connections once Service Given in the following month’s bill run; and
  • A pro rata repayment period of up to 12 months from the date of service given will apply for disconnections or downgrades.

Next steps

If you have already signed up to this offer, then you do not need to do anything to continue to participate. If you haven’t already signed up but wish to participate from 1 April 2020 onwards (which includes our bonus credit), you will be required to sign up before 31 March 2020.

Finally, thank you if you provided feedback on this and our proposal to extend Mix It Up. We are currently reviewing all feedback on this and working through what Mix it Up, if we decided to extend, might look from 1 July 2020. We aim to announce this to you before 1 May 2020.



For any queries please get in touch with your Account Lead.