To facilitate a quick and easy upgrade of your enterprise customers to NGA Business Premium, we’re making 24/7 hot cutovers available from 3 August 2020. Chorus will be able to re-use the existing fibre and quickly switch over to the new product during an agreed 2-hour outage window, minimizing any disruption and risk.
Making it easy to upgrade enterprise customers to NGA Business Premium
Installing NGA Business Premium in parallel to the existing fibre circuit is not always straightforward, especially when there are no spare fibres available. To make it easy for enterprise customers, we are introducing hot cutovers to NGA Business Premium, which will enable us to reuse the existing fibre and quickly switch over to the new product minimising the risk of any disruptions.
The hot cutover will be performed during an agreed 2-hour outage window. We understand that even a small outage can be very disruptive for business, which is why we are also introducing 24/7 outage window availability for hot cutovers to NGA Business Premium.
In the unlikely event that the new circuit cannot be stood up, our technicians will roll back any changes and the installation will be rescheduled.
The following products are eligible for 24/7 hot cutovers to NGA Business Premium (Enhanced Bitstream 4):
- NGA Evolve and Small Business Fibre (Bitstream 2)
- NGA Business (Bitstream 3/3a)
- Direct Fibre Access (DFAS)
- HSNS Premium
- HSNS Lite Fibre
Brand new NGA Business Premium connections can still be ordered by following the current BAU process. This includes installing NGA Business Premium in parallel to an existing fibre circuit.
Hot cutovers are available exclusively to NGA Business Premium.
Your Chorus account manager will be in touch to provide you with additional information on how you can best take advantage of hot cutovers to NGA Business Premium.
If you already consume NGA Business Premium, there is no additional onboarding required to start utilising hot cutovers.